Email and Chat Assistant for Retail Account

About the Role

We are seeking a dedicated Email and Chat Assistant for Retail Account to join our team in Pasig, NCR. This position is ideal for individuals looking to start their career in customer service. The role involves assisting customers through email and chat platforms, providing timely and effective solutions to their inquiries.

Responsibilities

• Handle customer inquiries, issues, and complaints professionally and effectively.
• Accurately document customer interactions, transactions, and order details within the system.
• Stay updated with company policies, procedures, and services to provide reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Requirements

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be willing to work on-site in Pasig, NCR.
• Willingness to attend interviews conducted on-site.

Benefits

Joining our team offers you the opportunity to grow in a supportive environment. You will gain valuable experience in customer service and be part of a dynamic team.

For those interested in exploring more opportunities, check out our other jobs in the Philippines or visit our salary benchmarks page for insights on compensation.

• Must have completed at least a high school education or equivalent; college undergraduates are welcome.
• Previous experience in a similar role is an advantage but not required.
• Must be willing to work on-site in Pasig, NCR.
• Willingness to attend interviews conducted on-site.

• Handle customer inquiries, issues, and complaints professionally and effectively.
• Accurately document customer interactions, transactions, and order details within the system.
• Stay updated with company policies, procedures, and services to provide reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.