Junior Customer Service Agent On-site in Pasig

About the Role

We are looking for a Junior Customer Service Agent to join our team in Pasig, National Capital Region. This is an onsite role where you will play a key part in providing excellent service to our customers. You will respond to inquiries, resolve issues, and help maintain customer satisfaction. If you are passionate about helping others and have strong communication skills, this may be the perfect opportunity for you.

Responsibilities

• Respond to inbound customer calls promptly and professionally.
• Handle customer disputes and complaints effectively.
• Implement strategies to retain clients and improve satisfaction.
• Meet and strive to exceed individual and team performance goals.
• Escalate complex inquiries to the appropriate department.
• Contribute to ongoing improvements in service delivery.
• Maintain strong relationships with clinic and internal support teams.

Requirements

• Have previous experience in a call center or voice support role.
• Demonstrate strong problem-solving skills in customer interactions.
• Be comfortable multitasking and paying attention to detail.
• Possess proficiency in using CRM systems and telephony platforms.
• Show excellent verbal communication and active listening skills.

Benefits

We offer a supportive work environment with opportunities for growth. As a Junior Customer Service Agent, you will enjoy a competitive salary and benefits package. You will also have access to training programs to enhance your skills. Join us and be part of a team that values work-life balance and employee well-being. For more information on our company and other roles, visit our job listings or check our company profile.

• Have previous experience in a call center or voice support role.
• Demonstrate strong problem-solving skills in customer interactions.
• Be comfortable multitasking and paying attention to detail.
• Possess proficiency in using CRM systems and telephony platforms.
• Show excellent verbal communication and active listening skills.

• Respond to inbound customer calls promptly and professionally.
• Handle customer disputes and complaints effectively.
• Implement strategies to retain clients and improve satisfaction.
• Meet and strive to exceed individual and team performance goals.
• Escalate complex inquiries to the appropriate department.
• Contribute to ongoing improvements in service delivery.
• Maintain strong relationships with clinic and internal support teams.