Junior Helpdesk Technician On-site in Pasay

About the Role

We are looking for a Junior Helpdesk Technician to join our team in Pasay, National Capital Region. This is an on-site position where you will provide first-line IT support to our users. You will troubleshoot various technical issues and help ensure smooth operations in our IT environment. If you have a customer-focused mindset and enjoy problem-solving, this role is for you.

Responsibilities

• Provide first-line IT support via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues effectively.
• Guide users through problem resolution and escalate issues when necessary.
• Log, track, and follow up on incidents to ensure timely resolution.
• Install, configure, and maintain desktops and laptops for users.
• Support network connectivity for both local and remote users.
• Coordinate with internal teams and external vendors for issue resolution.
• Recommend improvements to IT processes and support services.

Requirements

• Minimum of 1 year experience as a Level 1 IT Helpdesk Technician.
• Strong knowledge of computer systems, mobile devices, and basic networking.
• Experience with help desk tools and remote support applications.
• Able to diagnose and resolve technical issues efficiently.
• Good problem-solving and analytical skills are essential.
• Excellent communication skills and a customer-focused mindset are required.
• Must stay calm, patient, and professional when handling issues.

Benefits

We offer a competitive salary and a supportive work environment. You will enjoy a work-life balance with weekends off. Our company promotes growth and development opportunities. We also provide health maintenance organization (HMO) benefits for our employees. Join us and be part of a team that values your contributions.

For more information about our job openings, visit our job listings. If you want to learn more about our company culture, check out our company page.

• Minimum of 1 year experience as a Level 1 IT Helpdesk Technician.
• Strong knowledge of computer systems, mobile devices, and basic networking.
• Experience with help desk tools and remote support applications.
• Able to diagnose and resolve technical issues efficiently.
• Good problem-solving and analytical skills are essential.
• Excellent communication skills and a customer-focused mindset are required.
• Must stay calm, patient, and professional when handling issues.

• Provide first-line IT support via phone, email, or in person.
• Troubleshoot and resolve hardware, software, and network issues effectively.
• Guide users through problem resolution and escalate issues when necessary.
• Log, track, and follow up on incidents to ensure timely resolution.
• Install, configure, and maintain desktops and laptops for users.
• Support network connectivity for both local and remote users.
• Coordinate with internal teams and external vendors for issue resolution.
• Recommend improvements to IT processes and support services.