Mid-Level Software Technical Analyst (Hybrid)

About the Role

We are seeking a Mid-Level Software Technical Analyst to join our team in Quezon City, National Capital Region (NCR). This hybrid role offers flexibility while ensuring effective collaboration with both local and offshore teams. You will play a crucial part in managing IT Service Management (ITSM) processes and supporting non-production and production environments. This position is ideal for someone with a strong background in IT operations and a passion for enhancing service delivery.

Responsibilities

• Provide end-to-end support for non-production and production environments.
• Own and manage IT Service Management (ITSM) processes.
• Collaborate closely with offshore teams and third-party vendors.
• Act as a key liaison between business and technology teams.
• Drive requirements gathering and solution activities.
• Support and coordinate release and deployment efforts.
• Continuously improve operational processes and system reliability.
• Ensure adherence to ITIL best practices and governance standards.

Requirements

• Strong understanding of IT Operations and IT Service Management (ITSM).
• Experience managing intake, demand, or project requests.
• Ability to balance project delivery and production support.
• Proven experience coordinating with vendors and internal teams.
• Hands-on experience with Change Management processes.
• Familiarity with SQL, Python, and PowerShell scripting.
• Experience with Service Now, JIRA, and Confluence.
• Knowledge of Microsoft Azure and relational databases.

Benefits

We offer a competitive salary and a flexible hybrid work arrangement. Enjoy a healthy work-life balance with weekends off. You will have opportunities for professional growth and development. Additionally, we provide health maintenance organization (HMO) benefits to ensure your well-being. Join us to make a significant impact in our IT operations.

Ready to take the next step in your career? Apply now and be part of our dynamic team!

For more information about our company culture and values, visit our company page.

Curious about salary ranges? Check our salary guide for insights.

• Strong understanding of IT Operations and IT Service Management (ITSM).
• Experience managing intake, demand, or project requests.
• Ability to balance project delivery and production support.
• Proven experience coordinating with vendors and internal teams.
• Hands-on experience with Change Management processes.
• Familiarity with SQL, Python, and PowerShell scripting.
• Experience with Service Now, JIRA, and Confluence.
• Knowledge of Microsoft Azure and relational databases.

• Provide end-to-end support for non-production and production environments.
• Own and manage IT Service Management (ITSM) processes.
• Collaborate closely with offshore teams and third-party vendors.
• Act as a key liaison between business and technology teams.
• Drive requirements gathering and solution activities.
• Support and coordinate release and deployment efforts.
• Continuously improve operational processes and system reliability.
• Ensure adherence to ITIL best practices and governance standards.