Mid-Level Team Lead On-site in Taguig

About the Role

We are looking for a Mid-Level Team Lead to join our team in Taguig, National Capital Region. This is an on-site position that requires strong leadership skills and a passion for customer care operations. As a Team Lead, you will oversee a team of customer service agents, ensuring high-quality service delivery. You will also coach and mentor your team members to help them grow in their roles. If you are ready to take the next step in your career, apply now!

Responsibilities

• Manage teams by planning resources and tracking performance.
• Coach and develop team members to enhance their skills.
• Handle user and customer escalations to resolve issues effectively.
• Conduct quality assessments of agents' performance regularly.
• Identify and suggest process improvements to enhance efficiency.

Requirements

• Have at least 4 years of experience in customer service.
• Hold a minimum of 3 years in a Team Leader role.
• Possess a Bachelor's degree in any field.
• Be willing to work in rotational shifts as needed.

Benefits

Joining our team comes with several benefits. You will enjoy a supportive work environment that values work-life balance. We offer opportunities for professional growth and development. Additionally, you will receive health insurance coverage and other perks. For more details on our benefits, check our benefits page.

We are committed to providing a rewarding career path. If you are interested in this role, please visit our job listings for more opportunities.

Apply today and be part of our dynamic team!

• Have at least 4 years of experience in customer service.
• Hold a minimum of 3 years in a Team Leader role.
• Possess a Bachelor's degree in any field.
• Be willing to work in rotational shifts as needed.

• Manage teams by planning resources and tracking performance.
• Coach and develop team members to enhance their skills.
• Handle user and customer escalations to resolve issues effectively.
• Conduct quality assessments of agents' performance regularly.
• Identify and suggest process improvements to enhance efficiency.