Officer, Human Resources Hospitality

• REQ14777 Officer, Human Resources Hospitality (Open Date: 16/06/2026)
• Position Summary
• In accordance with the policies, procedures and standards of City of Dreams Manila, the Officer, Human Resources Hospitality is responsible for performing a variety of human resource support duties including consulting with line management and providing daily HR guidance. Assists in maintaining the human resource database and all employee records and files.
• Primary Responsibilities
• Completes assigned reporting functions involving attendance statistics, termination, hire and transfer data, and other information assigned
• Provides recommendations regarding the development and administration of human resource policies and programs.
• Assists in informing new employees of human resource policies and programs as needed.
• Ensures confidentiality of restricted and sensitive information.
• Performs general office support functions and assists area personnel as necessary.
• Oversees the human resource database. Ensures that system records are accurately and timely inputted and crosschecked.
• Maintains a secure, effective and up-to-date filing system of employee records and files that are easily accessible, both manually and electronically.
• Anticipates and assesses issues, risks or opportunities within the area of responsibility. Suggests effective and creative solutions to immediate superior and applies them when approved.
• Enters new hire information in the human resource system database.
• Tracks and resolves problems and checks system operations as scheduled.
• Completes reports regarding terminations, movements and new hires.
• Assumes responsibility for establishing and maintaining professional working relations with applicants, visitors, callers, and business professionals.
• Adheres to all company policies and procedures.
• Resolves complex employee relations issues and address grievances.
• Works closely with Business Unit partners to improve work relationships, builds morale and increases productivity and retention.
• Assists in driving HR initiatives to assigned Business Units.
• Performs miscellaneous clerical functions and special projects as assigned.

Qualifications

• I. Experience
• 2-4 years of work experience in the same capacity
• II. Education
• College degree holder in any related course
• III. Skills / Competencies
• Good written and communication skills
• Computer literate
• Has strong commitment to team work and highly cooperative and inclusive work practices
• IV. Other Attributes
• Excellent interpersonal skills.
• Pleasant personality and appearance.
• Organized
• Can and willing to work on shifts
• Detail oriented