Virtual Customer Support Agent (Bilingual French/English) - Remote

Job Title

Virtual Customer Support Agent (Bilingual French/English) - Remote

Your Role

As a Virtual Customer Support Agent, you will be the first point of contact for our customers, ensuring they receive exceptional service. Your key responsibilities include:

• Customer Communication: Respond to inquiries through email, chat, and phone in both French and English.
• Problem Solving: Assist customers with orders, technical issues, and general inquiries.
• Customer Experience: Deliver friendly, efficient, and professional support in every interaction.
• System Navigation: Utilize tools such as Zendesk and Salesforce to manage and track customer interactions.

What We’re Looking For

• Bilingual Fluency: C1/C2 level proficiency in French and English (both written and spoken).
• Experience: Minimum of 1 year in customer service (BPO, call center, or SaaS environment preferred).
• Tech Skills: Familiarity with CRM platforms and online collaboration tools.
• Soft Skills: Excellent communication, empathy, and problem-solving skills.
• Flexibility: Willingness to work flexible hours, including weekends if necessary.

Your Work-From-Home Setup

• Stable internet connection (minimum 25 Mbps upload/download).
• Reliable computer (Intel i5 or equivalent minimum).
• Quiet, distraction-free workspace.
• Quality headset with microphone.

Why Join TalentPop?

• 100% Remote: Work from anywhere.
• Career Growth: Opportunities for advancement as we expand.
• Benefits: Paid time off and monthly health stipend.
• Incentives: Performance bonuses and holiday rewards.

Visa and Language Requirements

Candidate must have valid UAE residency. Proficiency in Arabic is a plus.

Apply Now

Join a dynamic, global team and make an impact through meaningful customer interactions. Apply today!