Account Manager

In 2024, Flipp joined forces with the European company Shopfully, creating a global leader in the sector. Together, we reach 400 million households and serve over 1,000 top retailers and brands across 27 markets, including Europe, Canada, the USA, Latin America, and Australia.

Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way.

Flipp's Account Management team focuses on building and maintaining relationships with existing clients, understanding their needs, and ensuring satisfaction to drive retention and growth. Our team manages Flipp’s high-trust partnerships with 98% of North America’s largest retailers, CPGs, and agencies. You will serve as the internal subject matter expert on a portfolio of retail partners, acting as the primary quarterback for business partner needs by supporting Account Executives and Account Directors with day-to-day executional activities. You will manage external day-to-day communications with retail partners through email and phone, while building and maintaining strong client relationships. Additionally, you will oversee reporting and data delivery to retailers, ensuring accurate insights and performance metrics are provided to help demonstrate and reinforce the value of Flipp to its retail partners.

What you'll get the opportunity to do:

• Own all communication to build strong relationships with external partners when context is defined (little-to-no ambiguity), and oversee internal communication on projects for retail partners.
  • e.g. first responder to data/budget/performance requests (educating retailer)
• Prep/Lead internal and sometimes external meetings where topics are well defined and ambiguity is low (instructional/informative i.e. weekly syncs).
  • Build decks for monthly/quarterly reviews & ad hoc performance analyses – own external communication of performance metrics and reporting
  • Support AE with retailer strategy
• Oversee day-to-day analytics/reporting, effectively turning data into actionable insights for retail partners. Book, monitor, and report on Flipp distribution budget with retailer
• Quarterback on execution of all internal aspects of retailer projects – working cross-functionally with PA, Operations, Finance, etc. to effectively kickoff and execute on retailer requests. Own project from conception to completion with support from AE/AD
  • e.g. Testing Kickoff, GMA campaign, geo-level distribution, Content Production
• Simplify & share depth of knowledge of both account-specific and Flipp-specific topics in order to communicate how Flipp has delivered value for the retailer. Best-practice sharing to effectively use case studies / key wins to gain alignment on future projects with retailer partners

What you'll bring to the team:

• 1+ year working in relevant industry/position (i.e. CPG, retail sales, ad tech, B2B, project management)
• 1-2 years of sales experience within relevant advertising technology, retailer or CPG industry
• 1-2 years of experience in digital marketing (i.e. digital media agency or news media company)
• Project / process management experience, analytical skills and problem solving

How We Support You

Our Total Rewards philosophy is to ensure that you are rewarded for impact, take part in accelerated career growth, thrive with highly flexible benefits, and are empowered to do your best work in a remote-first environment. In alignment with our overall Total Rewards Philosophy, we believe compensation should be fair, clear, consistent, and aligned to growth.

Canada Base Hiring Range:$65,000—$73,000 CAD

Variable Compensation

This position is eligible for a bonus based on Flipp's sales incentive plan, which is dependent on variables including the achievement of corporate goals, objective attainment, and personal performance. Additional details will be shared with candidates as they progress through the interview process

Estimated variable bonus based on on-target attainment:$9,750—$10,950 CADOur promise to each other: What we bring:

What you bring:

• An inclusive, collaborative environment where your voice matters
• A remote-first environment
• The tools and opportunities you need to grow and develop
• Every opportunity to own your success

• Your authentic self, every day
• Your best work, from anywhere
• An appetite for learning, curiosity, and a growth mindset
• Motivation, initiative and the mind of an entrepreneur

Here's

This position is currently vacant and open for applications. If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences.

Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly.

Hiring is a deeply human process; therefore, we use AI in limited, administrative ways to help streamline our hiring process. An AI-powered scheduling tool assists with coordinating interviews, and our applicant tracking system may use AI to identify relevant keywords within applications. We do not use AI to assess your application, make hiring decisions, or conduct interviews. All evaluations are completed by real people.

A member of our recruitment team will respond to you in the coming weeks.