IT System Administrator at Waabi — Toronto | Handmework

Overview

Full description from the employer source. Apply via the official link when ready.

Waabi, founded by AI visionary Raquel Urtasun, is the leader in Physical AI. With a world-class team, we're unlocking the next era of autonomous transportation with technology that's powering commercial autonomous trucks and robotaxis. Waabi is backed by and partners with world leaders in AI, automotive, logistics, and deep tech. With offices in Toronto, San Francisco, Dallas, and Pittsburgh, Waabi is growing quickly and looking for diverse, innovative and collaborative candidates who want to impact the world in a positive way. To learn more visit: www.waabi.ai

Waabi is seeking an IT Systems Administrator to join our growing IT Operations team and provide hands-on technology support for our Toronto site while helping scale IT operations across all Waabi locations.

This is a high-ownership, onsite role with a strong emphasis on Linux systems administration and networking. You will support day-to-day IT operations, manage Linux-based infrastructure and endpoints, maintain and troubleshoot office and lab networking, and partner with teams across the organization to deliver scalable, secure solutions.

The ideal candidate is a hands-on problem solver who is comfortable operating in Linux environments at the command line, is confident troubleshooting complex networking issues (switches, routing, VPNs, firewalls), and enjoys working across multiple layers of IT, from supporting engineers and managing servers, to maintaining office infrastructure and improving IT processes. You will collaborate closely with the broader IT team to provide remote support to other Waabi locations and participate in the IT Support on-call rotation.

You will…

Linux Systems & Server Administration

Administer, patch, and maintain Linux servers and workstations supporting engineering, R&D, and office environments
Manage user accounts, permissions, and configuration via standard Linux tooling and scripting (Bash/Python)
Support Linux-based endpoint provisioning, imaging, and configuration management for engineering and lab users
Monitor system health, logs, and performance, and troubleshoot Linux-specific issues across compute and networked storage
Maintain security hardening, patch management, and compliance for Linux systems

Networking

Support day-to-day network operations for the Toronto office, including switches, routers, firewalls, patch panels, and structured cabling
Troubleshoot wired and wireless network connectivity issues, including VLAN configuration, DNS/DHCP, and VPN access
Support network segmentation and security for corporate, guest, and lab/engineering network environments
Partner with Facilities and vendors on network buildouts, expansions, and infrastructure improvements
Support specialized engineering and lab network environments

End User Support & IT Operations

Provide onsite technical support for employees at the Toronto location, including hardware, software, networking, and access issues
Serve as a trusted IT partner for local teams, providing timely troubleshooting and solutions
Support remote users and collaborate with IT team members across other Waabi locations
Participate in the IT Support on-call rotation to provide after-hours support as needed
Manage incidents and requests through Jira Service Management, ensuring timely resolution and clear communication
Create and maintain technical documentation, knowledge base articles, and standard operating procedures

Endpoint Management & Device Lifecycle

Administer endpoint management platforms across Linux, Windows, and macOS devices
Support device enrollment, configuration profiles, security policies, application deployment, and compliance reporting
Manage workstation lifecycle including provisioning, configuration, troubleshooting, replacement, and retirement
Support mobile device management and secure BYOD access workflows
Maintain accurate hardware inventory and asset management records

Identity & Access Management

Support user lifecycle management including onboarding, offboarding, account provisioning, and access changes
Manage and administer identity, access, and collaboration platforms such as Okta, Google Workspace, or similar systems
Support group management, permissions, and access policies, including Linux group/permission structures
Assist with SSO integrations and SaaS application access management
Help implement secure access practices aligned with company security requirements

Security & Compliance Support

Support implementation and maintenance of endpoint and network security standards and controls
Assist with device compliance monitoring, patch management, and security remediation activities across Linux and networked systems
Follow established security processes and help improve operational controls
Support audits and compliance initiatives through documentation, reporting, and evidence collection
Partner with security teams to investigate and remediate endpoint and network-related issues

Process Improvement & IT Scaling

Identify opportunities to improve IT workflows, automation, and employee experience
Contribute to scalable processes that support Waabi's growth
Improve documentation, knowledge sharing, and support practices across the IT organization

Qualifications

5+ years of experience in IT systems administration, desktop support, or IT operations roles
Strong hands-on Linux administration experience (Ubuntu/Debian or RHEL/CentOS), including command-line proficiency, user/permission management, and troubleshooting
Solid networking fundamentals, including TCP/IP, VLANs, DNS/DHCP, routing, firewalls, and VPNs, with hands-on experience troubleshooting switches, routers, and cabling
Experience supporting Windows and macOS environments in a business setting
Experience administering endpoint management tools such as Microsoft Intune, JumpCloud, Jamf, or similar platforms
Experience with identity and access management concepts, including user provisioning, permissions, and authentication
Strong troubleshooting skills across hardware, software, networking, and user-facing technologies
Ability to prioritize multiple requests while maintaining excellent customer service
Strong written and verbal communication skills with the ability to document technical processes clearly and with a customer service mindset
Ability to work independently while collaborating effectively with a distributed IT team
Willingness to participate in an IT support on-call rotation
Ability to lift and move material up to ~50 pounds

Preferred Qualifications

Experience administering Linux servers in a production or engineering/R&D environment
Networking certification (e.g., CCNA) or equivalent hands-on experience
Experience with automation and scripting (Bash, Python, PowerShell, or similar) for systems and network tasks
Experience supporting a multi-site organization with both onsite and remote users
Experience with Microsoft Entra ID, Google Workspace, Okta, or similar identity platforms
Experience with SSO integrations using SAML and SCIM
Familiarity with security frameworks such as NIST, ISO 27001, or SOC 2
Experience supporting engineering, robotics, or specialized computing/lab environments
Experience with office buildouts, vendor coordination, and physical infrastructure projects
Experience working in a fast-paced, high-growth technology environment

Bonus

Experience working in startups
Passionate about self-driving technologies, solving hard problems, and creating innovative solutions

IT System Administrator