Lead, Workplace Operations

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About the Team

Great work happens in spaces designed for it. Wealthsimple's Workplace Operations team is responsible for delivering safe, functional, and welcoming environments for our people. We believe in unreasonable hospitality - going beyond what's expected, in ways big and small, to remove friction and create space for people to focus on what matters. As part of the team, you'll help shape how our office experience scales, creating a best-in-class workplace that enables our employees to do their best work and helps drive the business forward.

About the Role

As the Lead, Workplace Operations, you’ll report to the Senior Manager, Real Estate Operations, and be the subject matter expert behind Wealthsimple's workplace programs - F&B, office experience, facilities, and Health & Safety - across our hubs in Canada and the US. You'll be the site's technical and operational lead when it comes to building systems, facilities operations, and emergency response, navigating ambiguity with sound judgement. This is a role for someone who takes real ownership - who identifies bottlenecks in how we operate and designs the fix.

Key Responsibilities

Program Leadership

• Own the annual workplace programming roadmap across all hubs - setting direction and aligning it to broader department goals

• Identify bottlenecks in our current workflows and design scalable solutions to remove them, rather than patching around them

• Serve as the primary escalation point for site-level operational issues, exercising judgment where there's no established playbook

• Develop the change management and communication approach for program rollouts

• May have oversight of a team as the function scales

Operations Excellence & Health and Safety

• Deliver workplace services - building systems, facilities operations, F&B, and physical space issues - guided by our belief in unreasonable hospitality: removing friction and anticipated needs of employees and visitors

• Set the service standard for facilities operations across hubs - response times, resolution targets, and escalation paths

• Own the maintenance lifecycle framework across all locations, ensuring capital and reactive spend is planned

• Govern minor works, moves, and refurbishments across hubs, ensuring business continuity and consistency of standard regardless of who executes locally

• Own a visible, proactive Health & Safety framework across all locations, adapting to local regulatory requirements (Ontario, other provincial, and US state-level standards)

Budget Ownership

• Own the operating budget across all hubs - setting the annual envelope, allocating across programs and sites, and holding accountability for variance to plan

• Set contract standards, SLA frameworks, and performance criteria that the workplace team negotiates and manages against

• Oversee spend forecasting, approval thresholds, and cost optimization targets

Data Insights

• Turn ticketing, utilization, and service data into program decisions, and feed occupancy signals up to inform portfolio planning

• Present findings to senior leadership in a way that drives action, not just awareness

What you'll bring

• 6-8+ years in Workplace Operations, Facility Management, or Property Management — with real ownership of programs, budgets, and vendor relationships, not just delivery support

• An existing network of contractors, electricians, and facilities vendors you can activate immediately

• Experience operating across multiple sites or regions, with an understanding of how to hold consistent standards while adapting to local context

• Experience negotiating vendor contracts and running RFP processes end-to-end

• Working knowledge of Ontario Health & Safety standards; familiarity with other Canadian provincial and US state-level requirements is a plus

• Comfort making decisions without a perfect playbook - you can navigate ambiguity and move forward with the information you have

• A bias toward action - you'd rather fix something today than schedule a meeting about it next week

• Sharp data instincts - you can build a KPI framework and know what story the numbers are actually telling

• Strong communication skills - able to distill complex issues into something senior leadership can act on quickly

• An instinct for hospitality - you notice the small things, and you don't wait to be asked before fixing them

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year

✈️ 90 days away: work outside Canada for up to 90 days per year

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.