Admin Officer (Front Desk)

We are recruiting to fill the position below:

Job Title: Admin Officer (Front Desk)

Location: Opposite Fire Service Station, Umuahia - Abia
Job type: Full-time (Onsite)
Department: Clinic Operations
Reports to: Center Manager

Role Objective

• The Front Desk Officer is the first person a patient meets at a BeaconHealth clinic. You will handle enquiries from patients and referring clinicians, guide patients through their visit, capture their information accurately, and follow up afterwards.
• The role sits at the point where patient experience and data quality meet, which is what makes it one of the most important jobs in the clinic. Booking and patient records run through BeaconOS, our own platform, which you will be trained on during onboarding.

Key Responsibilities
Reporting to the Center Manager, responsibilities include:

Handling enquiries:

• Answer phone and in-person enquiries from patients, family members, and referring clinicians courteously
• Establish quickly why someone is calling and how best to help them
• Connect callers with the Center Manager where a request falls outside the front desk remit

Guiding patients through their visit:

• Welcome every patient warmly and greet them in the language they are most comfortable with
• Establish which procedures they need or which partner facility referred them
• Collect the referral form and pass relevant patient and procedure details to the Front Desk/Billing Officer
• Direct patients to the waiting area and notify the relevant department that a patient is waiting
• Pass the referral form to the relevant department once booking is confirmed
• Collect printed results and hand them to the patient in a clean envelope

Capturing patient information:

• Document every patient visit accurately in BeaconOS
• Update visit details as soon as further information becomes available
• Book patients for their procedures and maintain accurate records of bookings

Feedback and follow-up:

• Ask patients for feedback on how we can improve
• Support bi-annual patient surveys
• Communicate any patient issue to the relevant department and escalate concerns to the Center Manager

Requirements

• OND, HND, or Bachelor's degree in any discipline
• Minimum of 1 year's experience in a front desk, reception, or customer service role
• Excellent spoken communication and a genuinely warm manner with patients
• Accurate data entry and attention to detail
• Able to stay composed and courteous during busy periods
• Computer literate and comfortable working in a digital record system — we train every new hire on BeaconOS, our own clinical platform, during onboarding

Preferred

• Experience in a healthcare, clinic, or hospital front desk role
• Fluency in the local language spoken by patients at this clinic

Benefits

• Health insurance and complementary health services at MDaaS diagnostic clinics
• Pension remittance
• Paid leave and sick days
• Monthly team activities
• Professional development opportunities

Application Closing Date
Not Specified.

Interested and qualified candidates should:
Click here to apply online

Note: If you have questions about this role or any others at the company, please reach out to careers@mdaas.io.