Customer Service Specialist On-site in Makati

About the Role

We are looking for a Customer Service Specialist to join our team in Makati. This role is essential for ensuring our customers receive the best service possible. You will work on-site and engage directly with clients to address their needs. If you are passionate about customer service and want to grow in the energy sector, we encourage you to apply.

Your role will involve managing customer inquiries and ensuring smooth order processing. You will also have the chance to improve our operations. For more opportunities, check our remote jobs page.

Responsibilities

• Drive actions related to troubleshooting and priority setting.
• Handle end-to-end order fulfillment processing.
• Act as a customer service representative for a defined portfolio.
• Proactively seek ways to improve operational efficiency.
• Discuss outstanding receivables with finance or credit departments.
• Check overdue sales orders and ensure reliable delivery performance.
• Maintain strong relations with customers and internal teams.
• Embrace new communication tools to enhance customer experience.
• Ensure following of company policies and standards.

Requirements

• Hold a Bachelor's Degree in any field.
• Demonstrate strong oral and written communication skills.
• Show analytical skills to solve customer issues.
• Be a team player who collaborates well with others.
• Have a positive change management mindset.
• Possess a keen attention to detail.
• Be motivated and eager to learn about the energy industry.

Benefits

Joining our team comes with several benefits. You will enjoy a supportive work environment that values work-life balance. We offer opportunities for career growth and development. Additionally, you will receive health insurance coverage and other employee benefits. For more details on salaries, visit our salaries page.

Apply now to be part of a dynamic team in Makati. We look forward to your application!

• Hold a Bachelor's Degree in any field.
• Demonstrate strong oral and written communication skills.
• Show analytical skills to solve customer issues.
• Be a team player who collaborates well with others.
• Have a positive change management mindset.
• Possess a keen attention to detail.
• Be motivated and eager to learn about the energy industry.

• Drive actions related to troubleshooting and priority setting.
• Handle end-to-end order fulfillment processing.
• Act as a customer service representative for a defined portfolio.
• Proactively seek ways to improve operational efficiency.
• Discuss outstanding receivables with finance or credit departments.
• Check overdue sales orders and ensure reliable delivery performance.
• Maintain strong relations with customers and internal teams.
• Embrace new communication tools to enhance customer experience.
• Ensure following of company policies and standards.