Mid-Level Customer Service Representative - On-site in Makati

About the Role

We are looking for a Mid-Level Customer Service Representative to join our team in Makati, National Capital Region (NCR). This role is on-site and requires fluency in both English and Mandarin. You will be the main point of contact for our customers, ensuring their needs are met efficiently. If you enjoy helping others and thrive in a collaborative environment, this position is perfect for you.

Responsibilities

• Handle customer orders accurately and on time.
• Serve as the main contact for customer inquiries.
• Process customer orders and address questions.
• Prepare and send price quotes to customers.
• Update customers on order status and delivery.
• Coordinate with delivery agents for smooth operations.
• Analyze delivery options based on customer needs.
• Manage workload across orders and invoicing tasks.
• Maintain accurate records in all systems.
• Support team operations during staff absences.
• Escalate issues needing additional expertise.

Requirements

• Bachelor's Degree in any field.
• Minimum of two years of relevant work experience.
• Experience managing customer expectations effectively.
• Proven ability to meet deadlines consistently.
• Fluency in English and Mandarin is required.
• Strong teamwork and problem-solving skills.
• Experience with order processing is a plus.

Benefits

We offer a competitive salary and a supportive work environment. Enjoy work-life balance with weekends off. You will have opportunities for growth and development within the company. Additionally, we provide health maintenance organization (HMO) benefits to ensure your well-being. Join us to make a difference in customer service!

For more information about our job openings, visit our jobs page. If you're interested in salary details, check our salaries page. Explore our company culture on our companies page.

• Bachelor's Degree in any field.
• Minimum of two years of relevant work experience.
• Experience managing customer expectations effectively.
• Proven ability to meet deadlines consistently.
• Fluency in English and Mandarin is required.
• Strong teamwork and problem-solving skills.
• Experience with order processing is a plus.

• Handle customer orders accurately and on time.
• Serve as the main contact for customer inquiries.
• Process customer orders and address questions.
• Prepare and send price quotes to customers.
• Update customers on order status and delivery.
• Coordinate with delivery agents for smooth operations.
• Analyze delivery options based on customer needs.
• Manage workload across orders and invoicing tasks.
• Maintain accurate records in all systems.
• Support team operations during staff absences.
• Escalate issues needing additional expertise.