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Job Description
About the Role
As a Front Office Shift Leader in Dubai, you will play a vital role in enhancing the guest experience. This on-site position requires a passion for hospitality and a commitment to excellence. You will supervise a dedicated team, ensuring that every guest receives outstanding service. Your leadership will help create a welcoming environment that reflects the values of our organization.
Responsibilities
- Supervise the guest services team to ensure a seamless guest experience.
- Lead daily team operations, including scheduling and training initiatives.
- Oversee guest issue resolution and provide support to team members.
- Manage special projects and department initiatives to enhance service quality.
Requirements
- Demonstrate a passion for hospitality and guest satisfaction.
- Exhibit integrity and accountability in all tasks.
- Show strong leadership skills to guide the team effectively.
- Foster teamwork and collaboration among team members.
- Maintain a sense of urgency in addressing guest needs.
Benefits
Joining our team as a Front Office Shift Leader comes with numerous benefits. You will receive competitive compensation and opportunities for professional growth. We also offer a supportive work environment that values teamwork and collaboration. Explore more about our job openings in Dubai and discover how you can contribute to our success.
We are committed to providing a workplace that embraces diversity and inclusion. If you are ready to take on this rewarding role, we encourage you to apply and be part of our dynamic team.
Requirements
- Demonstrate a passion for hospitality and guest satisfaction.
- Exhibit integrity and accountability in all tasks.
- Show strong leadership skills to guide the team effectively.
- Foster teamwork and collaboration among team members.
- Maintain a sense of urgency in addressing guest needs.
Responsibilities
- Supervise the guest services team to ensure a seamless guest experience.
- Lead daily team operations, including scheduling and training initiatives.
- Oversee guest issue resolution and provide support to team members.
- Manage special projects and department initiatives to enhance service quality.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Dubai, Dubai.
How do I apply?⌃
Apply via the employer's career site (link on this page).
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