Guest Experience Expert – 5-Star Hotel, Dubai

Dubai, DubaiFull-timeabout 2 hours ago
Hospitality & Tourism

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Job Description

About the Role

Join our team as a Guest Experience Expert in a prestigious 5-star hotel in Dubai. This role is perfect for those who love to create memorable experiences for guests. You will work onsite, ensuring every guest feels welcomed and valued. Shifts are flexible, and you will receive tips and service charges on top of your base salary.

Responsibilities

  • Greet guests within 30 seconds of arrival.
  • Process guest requests and operational needs promptly.
  • Complete daily reports and share local area highlights.
  • Maintain a professional appearance and clear communication.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No prior work experience required.
  • Strong customer service skills.
  • Effective communication skills in English (B2 level).

Benefits

We offer a competitive package that includes:

  • Visa sponsorship and flight allowance.
  • Shared accommodation provided.
  • Meals during shifts.
  • Transport to and from work.
  • Service charge and tips, enhancing your earnings.
  • Days off to ensure work-life balance.
  • Opportunities for growth within the hotel.

Explore more about our job openings and how you can be part of our team. Check out our hospitality roles for more opportunities. Learn about salary expectations in the industry.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No prior work experience required.
  • Strong customer service skills.
  • Effective communication skills in English (B2 level).

Responsibilities

  • Greet guests within 30 seconds of arrival.
  • Process guest requests and operational needs promptly.
  • Complete daily reports and share local area highlights.
  • Maintain a professional appearance and clear communication.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

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