Guest Experience Expert – 5-Star Hotel, Dubai

Dubai, DubaiFull-timeabout 5 hours ago
Hospitality & Tourism

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Job Description

About the Role

Join our team as a Guest Experience Expert at a prestigious 5-star hotel in Dubai. In this role, you will work onsite to create unforgettable experiences for our guests. Your main tasks will include assisting guests during check-in and check-out, addressing their needs, and ensuring a welcoming atmosphere. This position offers a structured shift pattern, allowing you to balance work and personal life effectively.

Responsibilities

  • Greet guests warmly within 30 seconds of arrival.
  • Assist guests with luggage and transportation requests.
  • Process guest requests and operational needs efficiently.
  • Maintain a clean and safe work environment.
  • Uphold hotel quality standards and policies.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No prior experience required.
  • Strong customer service skills.
  • Effective communication abilities.
  • Problem-solving mindset.
  • Multilingual skills are a plus.

Benefits

This role offers a competitive salary, along with a service charge that can enhance your earnings. Meals are provided during shifts, ensuring you stay energized. Accommodation is available, and we offer transport to and from the hotel. A visa will be sponsored by the hotel, making your transition smooth. You will also enjoy regular days off, allowing for rest and personal time. There are opportunities for growth within the hotel, paving the way for your career advancement.

For more opportunities in Dubai, check out our job listings. If you're interested in hospitality roles, visit our hospitality section. Curious about salary ranges? Learn more in our salaries guide.

Requirements

  • High school diploma or G.E.D. equivalent.
  • No prior experience required.
  • Strong customer service skills.
  • Effective communication abilities.
  • Problem-solving mindset.
  • Multilingual skills are a plus.

Responsibilities

  • Greet guests warmly within 30 seconds of arrival.
  • Assist guests with luggage and transportation requests.
  • Process guest requests and operational needs efficiently.
  • Maintain a clean and safe work environment.
  • Uphold hotel quality standards and policies.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

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