Junior Care Advisor On-site in Makati

About the Role

We are seeking a Junior Care Advisor to join our team in Makati, National Capital Region. This is an onsite position, ideal for individuals with a passion for customer service in the healthcare sector. As a Junior Care Advisor, you will engage with clients, addressing their inquiries and providing essential information regarding coverage and claims. Your role is crucial in ensuring a positive experience for our clients.

This position requires a commitment to service excellence, with a focus on achieving a 24-hour turnaround for written communication. If you have call center experience in a healthcare account and are looking to grow your career, we encourage you to apply. For more opportunities, check our remote job listings.

Responsibilities

• Respond to client inquiries about coverage, claims, and hospitalisation.
• Commit to service standards with a 24-hour turnaround for written communication.
• Manage daily tasks and ad hoc assignments effectively.
• Develop extensive product knowledge to provide accurate information to clients.
• Assist in coordinating hospital admissions and other related cases.
• Deliver outstanding customer service to enhance client satisfaction and retention.

Requirements

• Previous call center experience in a healthcare account is essential.
• Bachelor's degree is required; a medical allied degree is preferred.
• Ability to work independently and meet deadlines consistently.
• Willingness to work in rotating shifts as needed.
• Must work onsite in Makati for the initial months of employment.
• Fluency in English is mandatory for effective communication.

Benefits

Joining our team offers numerous benefits, including opportunities for professional growth and development. We value work-life balance and provide a supportive environment. Additionally, you will receive health maintenance organization (HMO) coverage and other perks. For more details on salary and benefits, please visit our salary overview.

If you are ready to take the next step in your career, apply now and become part of a dedicated team focused on delivering exceptional service.

• Previous call center experience in a healthcare account is essential.
• Bachelor's degree is required; a medical allied degree is preferred.
• Ability to work independently and meet deadlines consistently.
• Willingness to work in rotating shifts as needed.
• Must work onsite in Makati for the initial months of employment.
• Fluency in English is mandatory for effective communication.

• Respond to client inquiries about coverage, claims, and hospitalisation.
• Commit to service standards with a 24-hour turnaround for written communication.
• Manage daily tasks and ad hoc assignments effectively.
• Develop extensive product knowledge to provide accurate information to clients.
• Assist in coordinating hospital admissions and other related cases.
• Deliver outstanding customer service to enhance client satisfaction and retention.