Junior Customer Service Representative On-site in Bacolod

About the Role

We are looking for a Junior Customer Service Representative to join our team in Bacolod, Western Visayas. In this role, you will assist customers by answering their questions and resolving issues. This position is fully onsite, allowing you to engage directly with customers and your team. If you have a passion for helping others and enjoy working in a collaborative environment, this could be the perfect opportunity for you.

Responsibilities

• Answer incoming calls and messages from customers to address their inquiries.
• Conduct research to provide accurate answers and solutions to customer issues.
• Document customer interactions and maintain accurate records for future reference.
• Work with team members to enhance service quality and boost customer satisfaction.

Requirements

• Completed senior high school or high school (old curriculum).
• Proven customer service experience in a similar role.
• Basic computer skills to navigate systems and software.
• Familiarity with our products or services is a plus.

Benefits

Joining our team comes with several advantages. You will enjoy a supportive work environment that values work-life balance. We offer opportunities for growth and development within the company. Additionally, you will receive health maintenance organization (HMO) benefits to support your well-being. If you are looking for a stable job with a clear career path, we encourage you to apply. For more information about our company culture, visit our company page.

Apply now and take the first step towards a rewarding career in customer service in Bacolod!

• Completed senior high school or high school (old curriculum).
• Proven customer service experience in a similar role.
• Basic computer skills to navigate systems and software.
• Familiarity with our products or services is a plus.

• Answer incoming calls and messages from customers to address their inquiries.
• Conduct research to provide accurate answers and solutions to customer issues.
• Document customer interactions and maintain accurate records for future reference.
• Work with team members to enhance service quality and boost customer satisfaction.