Junior Customer Service Representative On-site in Parañaque

About the Role

We are looking for a Junior Customer Service Representative to join our team in Parañaque. In this role, you will support our clients by addressing their inquiries and improving their experience. This position is on-site, allowing you to engage directly with your team and customers. If you have a passion for helping others and thrive in a busy environment, this could be the perfect opportunity for you. For more job openings, check out our Philippines job listings.

Responsibilities

• Respond to client inquiries via phone and email to provide timely assistance.
• Identify ways to enhance customer experience based on feedback.
• Perform transactional tasks, including administrative work and calls.
• Process data entry for new accounts and requests accurately.
• Meet customer satisfaction and efficiency metrics set by management.
• Follow instructions for additional tasks from your supervisor.
• Escalate questions and issues to your supervisor when needed.

Requirements

• Strong written and verbal communication skills in English.
• Previous experience in customer support or a related role preferred.
• Ability to thrive in a busy environment while managing stress.
• Flexibility to work varied hours, including holidays and weekends.
• Good level of computer literacy to handle various software tools.

Benefits

Joining our team comes with several benefits. You will enjoy a supportive work environment that values your contributions. We offer opportunities for career growth and development. Additionally, you will receive health insurance coverage and paid time off. For more information on our company culture, visit our company page.

If you are ready to take the next step in your career, apply now!

• Strong written and verbal communication skills in English.
• Previous experience in customer support or a related role preferred.
• Ability to thrive in a busy environment while managing stress.
• Flexibility to work varied hours, including holidays and weekends.
• Good level of computer literacy to handle various software tools.

• Respond to client inquiries via phone and email to provide timely assistance.
• Identify ways to enhance customer experience based on feedback.
• Perform transactional tasks, including administrative work and calls.
• Process data entry for new accounts and requests accurately.
• Meet customer satisfaction and efficiency metrics set by management.
• Follow instructions for additional tasks from your supervisor.
• Escalate questions and issues to your supervisor when needed.