Junior Executive Floor Agent - On-site Position

About the Role

We are looking for a Junior Executive Floor Agent to join our team in Metro Manila. This is an on-site position where you will play a vital role in ensuring guests have a memorable experience. You will be the first point of contact for guests, handling check-ins and check-outs while providing exceptional service. If you have a passion for hospitality and enjoy working in a dynamic environment, this role is for you.

Responsibilities

• Greet guests upon arrival and complete the check-in process efficiently.
• Process guest departures and handle payments accurately.
• Demonstrate knowledge of hotel offerings and local attractions to enhance guest experience.
• Use up-selling techniques to recommend hotel amenities and services.
• Respond to guest requests promptly and resolve any concerns effectively.

Requirements

• Previous experience in a guest service or front office role is preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong communication skills in English; additional languages are a plus.
• Positive attitude and a genuine passion for guest service.
• Proficiency in hotel property management systems (PMS) is an advantage.
• Excellent multitasking skills to handle various tasks simultaneously.

Benefits

Joining our team comes with numerous benefits, including:

• Competitive salary with opportunities for growth.
• Work-life balance with regular days off.
• Health Maintenance Organization (HMO) coverage.
• Training and development programs to enhance your skills.
• A supportive work environment that values teamwork.

If you are interested in this role, please check our other job openings or learn more about our company culture here. We look forward to your application!

• Previous experience in a guest service or front office role is preferred.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Strong communication skills in English; additional languages are a plus.
• Positive attitude and a genuine passion for guest service.
• Proficiency in hotel property management systems (PMS) is an advantage.
• Excellent multitasking skills to handle various tasks simultaneously.

• Greet guests upon arrival and complete the check-in process efficiently.
• Process guest departures and handle payments accurately.
• Demonstrate knowledge of hotel offerings and local attractions to enhance guest experience.
• Use up-selling techniques to recommend hotel amenities and services.
• Respond to guest requests promptly and resolve any concerns effectively.