Junior Guest Experience Expert On-site in Abu Dhabi

Abu Dhabi, Abu DhabiFull-timeabout 5 hours ago
Hospitality & Tourism

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Job Description

About the Role

We are seeking a Junior Guest Experience Expert to join our team in Abu Dhabi. This role is essential for ensuring that our guests have a memorable and enjoyable stay. As a Junior Guest Experience Expert, you will be the first point of contact for guests, providing them with assistance and information throughout their visit. Your proficiency in Arabic will enhance communication with our diverse clientele.

Responsibilities

  • Deliver a wide range of services to guide guests through their stay effectively.
  • Process operational needs and address guest requests promptly.
  • Complete reports and share local area highlights to enhance guest experiences.
  • Assist guests with inquiries and provide solutions to any issues they may encounter.

Requirements

  • High school diploma or G.E.D. equivalent is required.
  • Arabic language proficiency is essential for effective communication.
  • Strong customer service skills to ensure guest satisfaction.
  • Excellent communication skills to interact with guests and team members.
  • Problem-solving skills to address guest concerns efficiently.

Benefits

Joining our team offers numerous benefits, including competitive salary packages and opportunities for career growth. You will also gain valuable experience in the hospitality industry, enhancing your skills in customer service and guest relations. For more information on our company culture and values, visit our About Us page. Additionally, we provide comprehensive training programs to support your professional development.

We are committed to creating an inclusive environment where all employees feel valued. If you are passionate about enhancing guest experiences and are ready to start your career in hospitality, we encourage you to apply. Explore our current job openings in the UAE by visiting our jobs page.

Requirements

  • High school diploma or G.E.D. equivalent is required.
  • Arabic language proficiency is essential for effective communication.
  • Strong customer service skills to ensure guest satisfaction.
  • Excellent communication skills to interact with guests and team members.
  • Problem-solving skills to address guest concerns efficiently.

Responsibilities

  • Deliver a wide range of services to guide guests through their stay effectively.
  • Process operational needs and address guest requests promptly.
  • Complete reports and share local area highlights to enhance guest experiences.
  • Assist guests with inquiries and provide solutions to any issues they may encounter.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Abu Dhabi, Abu Dhabi.

How do I apply?

Apply via the employer's career site (link on this page).

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