Junior HealthCare Customer Service Representative - On-site in Pasay

Pasay, National Capital Region (NCR)Full-timeabout 2 hours ago
Customer Service

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Job Description

About the Role

We are looking for a Junior HealthCare Customer Service Representative to join our team in Pasay. This role is essential for providing support to our customers. You will help resolve their inquiries and ensure they receive the best service possible. If you are passionate about helping others and have a background in customer service, we encourage you to apply.

This position is onsite in Pasay, and you will be working full-time hours. Your role will involve answering customer queries and assisting them with their healthcare needs. For more information about similar roles, visit our remote jobs section.

Responsibilities

  • Answer incoming calls and messages from customers.
  • Conduct research to provide accurate answers to customer inquiries.
  • Document customer interactions and feedback for future reference.
  • Collaborate with team members to improve service delivery.

Requirements

  • At least a Senior High School Graduate or equivalent.
  • Prior customer service experience is preferred.
  • Basic computer skills for handling inquiries.
  • Ability to work efficiently in a busy environment with multiple tasks.

Benefits

We offer a supportive work environment with opportunities for growth. You will enjoy a competitive salary and benefits package. Our team values work-life balance, and we encourage a healthy lifestyle. For more details on salaries in the industry, check our salaries page.

Join us and be part of a team that makes a difference in people's lives. Apply now to start your journey with us!

Requirements

  • At least a Senior High School Graduate or equivalent.
  • Prior customer service experience is preferred.
  • Basic computer skills for handling inquiries.
  • Ability to work efficiently in a busy environment with multiple tasks.

Responsibilities

  • Answer incoming calls and messages from customers.
  • Conduct research to provide accurate answers to customer inquiries.
  • Document customer interactions and feedback for future reference.
  • Collaborate with team members to improve service delivery.

Statutory benefits (Philippines)

  • 13th-month pay

    Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.

  • Service Incentive Leave

    Five days of paid leave per year after one year of service.

  • Mandatory contributions

    Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.

Frequently asked questions

Where is this role based?

Based in Pasay, National Capital Region (NCR).

How do I apply?

Apply via the employer's career site (link on this page).

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