Junior Travel Counselor - On-site in Dubai

Dubai, DubaiFull-timeabout 3 hours ago
Customer Service

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Job Description

About the Role

As a Junior Travel Counselor based in Dubai, you will play a vital role in delivering exceptional travel experiences. This position requires fluency in both English and French, allowing you to assist a diverse clientele. You will work on-site, providing support for travel bookings and concierge inquiries. Your strong multitasking abilities and problem-solving skills will be essential in this fast-paced environment.

In this role, you will be part of a team that values high-quality service. You will have the opportunity to create personalized travel experiences and resolve complex issues independently. If you are passionate about travel and customer service, this position is for you. Explore more about our Dubai job opportunities.

Responsibilities

  • Deliver high-quality travel and concierge services during after-hours operations.
  • Support a wide range of requests, including travel bookings and concierge inquiries.
  • Provide personalized recommendations to create tailored travel experiences.
  • Resolve complex issues independently to ensure customer satisfaction.
  • Maintain service continuity across multiple servicing functions.
  • Meet performance expectations for quality and customer satisfaction.

Requirements

  • At least a High School Graduate with relevant experience.
  • Fluency in both spoken and written English and French.
  • Strong computer skills to manage bookings and inquiries.
  • Excellent multitasking and time management abilities.
  • High level of ownership and ability to work independently.

Benefits

Joining our team as a Junior Travel Counselor comes with several benefits. You will gain valuable experience in the travel industry and develop your customer service skills. Additionally, you will have opportunities for career advancement within our organization. We also offer competitive compensation and a supportive work environment.

If you are interested in this role, please check our salary information and apply today!

Requirements

  • At least a High School Graduate with relevant experience.
  • Fluency in both spoken and written English and French.
  • Strong computer skills to manage bookings and inquiries.
  • Excellent multitasking and time management abilities.
  • High level of ownership and ability to work independently.

Responsibilities

  • Deliver high-quality travel and concierge services during after-hours operations.
  • Support a wide range of requests, including travel bookings and concierge inquiries.
  • Provide personalized recommendations to create tailored travel experiences.
  • Resolve complex issues independently to ensure customer satisfaction.
  • Maintain service continuity across multiple servicing functions.
  • Meet performance expectations for quality and customer satisfaction.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

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