Junior Virtual Branch Associate - On-site in Quezon City

About the Role

We are looking for a Junior Virtual Branch Associate to join our team in Quezon City. This role is essential for providing excellent customer service and support. You will assist clients with their inquiries and account-related concerns. This position is on-site, allowing you to engage directly with your team and customers.

Responsibilities

• Handle customer inquiries through phone, email, and chat.
• Assist clients with account issues and service requests.
• Make outbound calls to engage customers and follow up on inquiries.
• Accurately record and maintain customer data and transactions.
• Resolve customer issues in a timely manner.
• Meet daily performance and productivity targets.
• Work with internal teams for escalations and improvements.
• Ensure confidentiality and data privacy at all times.

Requirements

• College level or vocational graduate.
• Knowledgeable in MS Office applications like Word and Excel.
• Good written and verbal communication skills.
• Able to multitask in a busy environment.
• Can work with minimal supervision.
• Strong problem-solving and critical thinking skills.
• Keen attention to detail and accuracy.
• Experience in outbound sales is a plus but not required.

Benefits

This role offers a competitive salary and opportunities for growth. You will enjoy a supportive work environment that values work-life balance. We also provide health maintenance organization (HMO) benefits to ensure your well-being. Join us and be part of a team that prioritizes your professional development and success.

For more information about our company and other job openings, visit our Quezon City job listings or check out our company profile.

• College level or vocational graduate.
• Knowledgeable in MS Office applications.
• Good written and verbal communication skills.
• Able to multitask effectively.
• Can work with minimal supervision.
• Strong problem-solving skills.
• Attention to detail and accuracy.
• Experience in outbound sales is a plus.

• Handle customer inquiries through various channels.
• Assist clients with account-related issues.
• Make outbound calls for customer engagement.
• Accurately record customer data and transactions.
• Resolve customer issues promptly.
• Meet daily performance targets consistently.
• Collaborate with internal teams for improvements.
• Maintain confidentiality of customer information.