Senior Manager, Technology Service Management - On-site, Makati
Job Description
About the Role
We are seeking a Senior Manager, Technology Service Management to join our team in Makati. This role focuses on overseeing our real-time payments technology services. You will ensure operational excellence and manage service delivery effectively. As a key leader, you will collaborate with various teams to enhance our service offerings and meet customer needs.
Your expertise in IT service management and incident response will be crucial. You will also advocate for customer requirements within the organization. If you are passionate about driving improvements and building relationships, this role is for you.
Responsibilities
- Manage RTPI service ownership to ensure operational excellence.
- Oversee service change management and ensure proper execution.
- Drive incident management and resolve issues promptly.
- Lead problem management forums to identify root causes.
- Manage operational risks and implement improvement initiatives.
- Advocate for customer needs and enhance service delivery.
- Build and maintain trusted relationships with stakeholders.
Requirements
- Degree in Computer Science or IT-related field.
- Minimum 6-8 years of experience in IT service management.
- Strong understanding of ITSM lifecycle and best practices.
- ITIL certification is required for this role.
- Experience in cross-functional team collaboration.
- Proficient in analyzing KPIs and SLAs for service health.
Benefits
We offer a competitive salary and a supportive work environment. Enjoy a healthy work-life balance with weekends off. You will have opportunities for professional growth and development. Additionally, we provide health maintenance organization (HMO) benefits to ensure your well-being.
Join us in Makati and be part of a dynamic team dedicated to excellence in technology service management. Apply now!
Requirements
- Degree in Computer Science or IT-related field.
- Minimum 6-8 years of experience in IT service management.
- Strong understanding of ITSM lifecycle and best practices.
- ITIL certification is required for this role.
- Experience in cross-functional team collaboration.
- Proficient in analyzing KPIs and SLAs for service health.
Responsibilities
- Manage RTPI service ownership to ensure operational excellence.
- Oversee service change management and ensure proper execution.
- Drive incident management and resolve issues promptly.
- Lead problem management forums to identify root causes.
- Manage operational risks and implement improvement initiatives.
- Advocate for customer needs and enhance service delivery.
- Build and maintain trusted relationships with stakeholders.
Statutory benefits (Philippines)
13th-month pay
Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.
Service Incentive Leave
Five days of paid leave per year after one year of service.
Mandatory contributions
Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.
Frequently asked questions
Where is this role based?⌃
Based in Makati, National Capital Region (NCR).
How do I apply?⌃
Apply via the employer's career site (link on this page).
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