Mid-Level Application Appeals Specialist On-site Cebu

About the Role

We are looking for a Mid-Level Application Appeals Specialist to join our team in Cebu, Central Visayas. In this role, you will manage the appeals process for SSDI and SSI applications. You will work directly with clients to ensure their appeals are handled efficiently and accurately. This position requires strong customer service skills and attention to detail.

As an Application Appeals Specialist, you will play a crucial role in helping clients navigate the appeals process. Your ability to communicate clearly and manage multiple cases will be essential. If you are passionate about helping others and have experience in case management, we encourage you to apply.

Responsibilities

• Manage the SSDI and SSI application appeals process effectively.
• Review denied SSDI claims and related records thoroughly.
• Request and track medical records for each case.
• Assist in preparing appeal packets for submission.
• Conduct calls to clients regarding the status of their appeals.
• Track appeal deadlines and filing requirements closely.
• Handle sensitive information with care and confidentiality.
• Update activities in the CRM system accurately.
• Coordinate with team members about case statuses regularly.
• Verify the accuracy and consistency of all information provided.

Requirements

• 3+ years of customer service experience in a BPO setting.
• Strong phone skills and clear communication abilities.
• Excellent command of the English language, both written and spoken.
• High attention to detail in all tasks.
• Ability to manage multiple cases simultaneously.
• Self-motivated and accountable for your work.

Benefits

We offer a competitive salary and a supportive work environment. You will have opportunities for professional growth and development. Our team values work-life balance and provides a flexible schedule. We also offer health insurance and other benefits to ensure your well-being.

If you are interested in this position, please visit our Cebu job listings for more details. Join us in making a difference in the lives of our clients!

• 3+ years of customer service experience in a BPO setting.
• Strong phone skills and clear communication abilities.
• Excellent command of the English language, both written and spoken.
• High attention to detail in all tasks.
• Ability to manage multiple cases simultaneously.
• Self-motivated and accountable for your work.

• Manage the SSDI and SSI application appeals process effectively.
• Review denied SSDI claims and related records thoroughly.
• Request and track medical records for each case.
• Assist in preparing appeal packets for submission.
• Conduct calls to clients regarding the status of their appeals.
• Track appeal deadlines and filing requirements closely.
• Handle sensitive information with care and confidentiality.
• Update activities in the CRM system accurately.
• Coordinate with team members about case statuses regularly.
• Verify the accuracy and consistency of all information provided.