Mid-Level Customer Service Representative On-site in Dubai

About the Role

We are looking for a Mid-Level Customer Service Representative to join our team in Dubai. This role requires a strong background in customer service and experience with ERP SAP systems. You will work on-site and engage with customers to ensure their needs are met efficiently. Fluency in written and spoken English is essential, and knowledge of Arabic is a plus.

Responsibilities

• Oversee order-related tasks across Middle Eastern countries to ensure smooth operations.
• Liaise with customers and manage the entire order process from start to finish.
• Collaborate with internal teams to deliver high-quality service to customers.
• Manage and review tasks such as OTIF, SLOB, and Back Orders for efficiency.
• Process customer orders accurately in the ERP system to maintain records.
• Act as the first point of contact for customer inquiries and complaints.
• Ensure accuracy in order processing and maintain proper records.
• Propose improvements to enhance work processes and customer satisfaction.
• Maintain cooperation between customer service and field teams for effective service.

Requirements

• University graduate or equivalent qualification.
• At least 3 years of customer service experience in a relevant field.
• Strong written and spoken English skills; Arabic is a plus.
• Proficiency in MS Office, especially Excel, Word, and PowerPoint.
• Experience with ERP SAP systems for order processing.
• Excellent interpersonal and communication skills for effective customer interaction.
• Strong time management skills to handle multiple tasks efficiently.
• Negotiation skills to resolve customer issues effectively.

Benefits

Joining our team comes with several benefits. You will receive competitive compensation and opportunities for professional growth. We value work-life balance and offer a supportive work environment. Additionally, you will gain experience in a dynamic industry and work alongside a talented team. For more information on our company culture, visit our company page.

If you are interested in this role, check out our job listings for more opportunities.

• University graduate or equivalent qualification.
• At least 3 years of customer service experience in a relevant field.
• Strong written and spoken English skills; Arabic is a plus.
• Proficiency in MS Office, especially Excel, Word, and PowerPoint.
• Experience with ERP SAP systems for order processing.
• Excellent interpersonal and communication skills for effective customer interaction.
• Strong time management skills to handle multiple tasks efficiently.
• Negotiation skills to resolve customer issues effectively.

• Oversee order-related tasks across Middle Eastern countries to ensure smooth operations.
• Liaise with customers and manage the entire order process from start to finish.
• Collaborate with internal teams to deliver high-quality service to customers.
• Manage and review tasks such as OTIF, SLOB, and Back Orders for efficiency.
• Process customer orders accurately in the ERP system to maintain records.
• Act as the first point of contact for customer inquiries and complaints.
• Ensure accuracy in order processing and maintain proper records.
• Propose improvements to enhance work processes and customer satisfaction.
• Maintain cooperation between customer service and field teams for effective service.