Mid-Level Customer Support Supervisor - On-site in Dubai

About the Role

We are seeking a Mid-Level Customer Support Supervisor to join our team in Dubai. In this role, you will oversee customer support operations and ensure high-quality service delivery. You will lead a team, focusing on performance and improving processes. This position requires fluency in both English and Arabic. If you are passionate about customer service and team development, we want to hear from you!

Responsibilities

• Drive team performance to meet key service goals.
• Ensure adherence to processes for accurate service delivery.
• Support team members in adapting to changes effectively.
• Suggest improvements to enhance service processes.
• Provide guidance to team members on customer-related issues.
• Manage disruptions and keep the team updated on operations.
• Coordinate movements for group and VIP customers.
• Deliver daily updates to staff about specific customer needs.
• Track emails and calls to maintain service quality.
• Collaborate with other departments to resolve recurring issues.

Requirements

• Bachelor’s Degree or equivalent experience.
• Minimum of 2 years in customer support or airline operations.
• Fluency in English and Arabic is essential.
• Proficient in SalesForce, ARMS, and MS Office.
• Experience in teamwork and effective communication.
• Ability to inspire and develop team members.
• Demonstrated resilience and flexibility in challenging situations.

Benefits

We offer a competitive salary and benefits package. Join us for opportunities to grow and develop your skills in a dynamic environment. Enjoy a supportive workplace that values teamwork and collaboration. For more information about our company culture, visit our company page. Explore other job opportunities in Dubai as well.

• Bachelor’s Degree or equivalent experience.
• Minimum of 2 years in customer support or airline operations.
• Fluency in English and Arabic is essential.
• Proficient in SalesForce, ARMS, and MS Office.
• Experience in teamwork and effective communication.
• Ability to inspire and develop team members.
• Demonstrated resilience and flexibility in challenging situations.

• Drive team performance to meet key service goals.
• Ensure adherence to processes for accurate service delivery.
• Support team members in adapting to changes effectively.
• Suggest improvements to enhance service processes.
• Provide guidance to team members on customer-related issues.
• Manage disruptions and keep the team updated on operations.
• Coordinate movements for group and VIP customers.
• Deliver daily updates to staff about specific customer needs.
• Track emails and calls to maintain service quality.
• Collaborate with other departments to resolve recurring issues.