Mid-Level Duty Manager - On-site Role
Job Description
About the Role
We are seeking a Mid-Level Duty Manager for an on-site role in Metro Manila. This position is vital for ensuring smooth hotel operations and delivering exceptional guest experiences. The ideal candidate will have a strong background in front office operations and team management. You will oversee daily activities and support your team in achieving operational excellence.
Responsibilities
- Oversee daily hotel operations to ensure guest satisfaction.
- Delight guests with friendly interactions and prompt service.
- Support operational roles as needed to maintain efficiency.
- Conduct property walkthroughs to identify areas for improvement.
- Provide training and updates to team members for skill enhancement.
- Monitor guest satisfaction metrics to drive service improvements.
- Supervise and support team members in their daily tasks.
Requirements
- Proven background in hotel operations for effective management.
- Strong team management skills to foster collaboration.
- Excellent communication and problem-solving skills to address issues.
- Ability to remain calm under pressure during busy periods.
- Fluent in English to interact with diverse guests.
- Flexible to work nights, weekends, and holidays as needed.
Benefits
This role offers a competitive salary, along with opportunities for career growth within the company. You will enjoy a supportive work environment that values work-life balance. Additionally, we provide health maintenance organization (HMO) benefits to ensure your well-being. If you are passionate about hospitality and looking to advance your career, apply now to join our team!
For more information on similar roles, check our remote job listings or explore salary insights in the industry.
Requirements
- Proven background in hotel operations for effective management.
- Strong team management skills to foster collaboration.
- Excellent communication and problem-solving skills to address issues.
- Ability to remain calm under pressure during busy periods.
- Fluent in English to interact with diverse guests.
- Flexible to work nights, weekends, and holidays as needed.
Responsibilities
- Oversee daily hotel operations to ensure guest satisfaction.
- Delight guests with friendly interactions and prompt service.
- Support operational roles as needed to maintain efficiency.
- Conduct property walkthroughs to identify areas for improvement.
- Provide training and updates to team members for skill enhancement.
- Monitor guest satisfaction metrics to drive service improvements.
- Supervise and support team members in their daily tasks.
Statutory benefits (Philippines)
13th-month pay
Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.
Service Incentive Leave
Five days of paid leave per year after one year of service.
Mandatory contributions
Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.
Frequently asked questions
Where is this role based?⌃
Based in Metro Manila, National Capital Region (NCR).
How do I apply?⌃
Apply via the employer's career site (link on this page).
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