Mid-Level Guest Experience Supervisor On-site in Dubai

Dubai, DubaiFull-timeabout 5 hours ago
Hospitality & Tourism

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Job Description

About the Role

We are seeking a Mid-Level Guest Experience Supervisor to join our team in Dubai. This role focuses on enhancing guest satisfaction and ensuring smooth operations. You will work directly with guests and staff to create a welcoming environment. A strong background in customer service is essential for success in this position.

As a Guest Experience Supervisor, you will play a key role in maintaining our high service standards. Your ability to communicate effectively and manage operational tasks will be crucial. If you have a genuine passion for service and a commitment to excellence, we encourage you to apply. For more opportunities, visit our Dubai job listings.

Responsibilities

  • Ensure all operational tasks align with service standards.
  • Prevent guest complaints and provide effective service recovery.
  • Proactively communicate with fellow Ambassadors to enhance teamwork.
  • Monitor guest feedback and implement improvements as needed.

Requirements

  • Minimum one year of experience in a similar role at a 5-star hotel.
  • Strong command of written and spoken English is required.
  • Genuine service personality that resonates with guests.
  • A high school diploma is required; a degree in Hotel Management is a plus.

Benefits

We offer a competitive salary and a supportive work environment. You will receive training and development opportunities to enhance your skills. Additionally, we provide visa sponsorship for qualified candidates. If you are interested in joining our team, please check our salary information for more details.

Join us in creating memorable experiences for our guests in Dubai. Your contributions will help shape our service culture and drive guest satisfaction.

Requirements

  • Minimum one year of experience in a similar role.
  • Strong command of written and spoken English.
  • Genuine service personality that resonates with guests.
  • A high school diploma is required.

Responsibilities

  • Ensure all operational tasks align with service standards.
  • Prevent guest complaints and provide effective service recovery.
  • Proactively communicate with fellow Ambassadors to enhance teamwork.
  • Monitor guest feedback and implement improvements as needed.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Dubai, Dubai.

How do I apply?

Apply via the employer's career site (link on this page).

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