Mid-Level Operations Manager On-site in Taguig

About the Role

We are seeking a Mid-Level Operations Manager to join our team in Taguig. This role is crucial for overseeing daily operations and ensuring service delivery meets our clients' needs. The ideal candidate will have at least five years of experience in site management, particularly in the BPO sector. You will lead a team, manage client relationships, and drive improvements in operational efficiency.

Responsibilities

• Manage service delivery for assigned services to ensure client satisfaction.
• Oversee turnover and improve operational margins through effective strategies.
• Develop and support team members to enhance their skills and performance.
• Ensure quality and risk management practices are followed consistently.
• Optimize KPIs for your sub-unit to meet company goals.
• Support the rollout of new services and manage their ongoing operations.
• Act as the main point of contact for client escalations and inquiries.

Requirements

• 5-10 years of experience in a site management role.
• Strong analytical skills for effective report analysis.
• Excellent communication skills to foster team collaboration.
• Ability to build and maintain a positive work culture.

Benefits

This position offers a competitive salary and a chance to grow within the company. You will enjoy a supportive work environment that promotes work-life balance. We value your contributions and provide opportunities for professional development. Join us to make a difference in our operations and client satisfaction.

For more information about our company culture and career opportunities, visit our jobs page or check our company profile.

• 5-10 years of experience in a site management role.
• Strong analytical skills for effective report analysis.
• Excellent communication skills to foster team collaboration.
• Ability to build and maintain a positive work culture.

• Manage service delivery for assigned services to ensure client satisfaction.
• Oversee turnover and improve operational margins through effective strategies.
• Develop and support team members to enhance their skills and performance.
• Ensure quality and risk management practices are followed consistently.
• Optimize KPIs for your sub-unit to meet company goals.
• Support the rollout of new services and manage their ongoing operations.
• Act as the main point of contact for client escalations and inquiries.