Mid-Level People Support Associate On-site Metro Manila

About the Role

We are looking for a Mid-Level People Support Associate to join our team in Metro Manila. This role is essential for providing support to our employees. You will be the first point of contact for employee inquiries. Your expertise in HR and customer service will help create a positive workplace experience. This position is onsite, allowing you to collaborate directly with your colleagues.

In this role, you will utilize your understanding of HR processes to assist employees effectively. You will also help maintain accurate records and contribute to our knowledge base. If you are passionate about supporting people and enhancing their work experience, we encourage you to apply. For more information about our company culture, visit our company page.

Responsibilities

• Act as the first line of support for employee inquiries.
• Utilize resources to resolve queries efficiently.
• Triage employee inquiries and escalate complex matters.
• Maintain accurate records of employee interactions.
• Contribute to knowledge base content for future reference.
• Collaborate with colleagues to resolve complex queries.
• Provide support for onboarding and benefits administration.
• Monitor open queries for timely resolution.
• Deliver exceptional customer service to all employees.
• Stay up to date with company policies and procedures.

Requirements

• Minimum of 5 years in HR or Talent & Culture roles.
• Experience in customer service or support roles.
• Strong understanding of HR processes and systems.
• Excellent communication skills in English.
• Organizational skills to manage multiple tasks.
• Attention to detail in all aspects of work.
• Problem-solving skills to address employee concerns.
• Ability to maintain discretion and confidentiality.

Benefits

We offer a supportive work environment that values work-life balance. You will enjoy competitive compensation and opportunities for growth. Our benefits include health insurance and a clear path for career advancement. We also provide a collaborative atmosphere where your contributions are valued. If you are interested in learning more about our benefits, check our salary page.

Join us in creating a positive workplace for everyone. Apply now to become a part of our team!

• Minimum of 5 years in HR or Talent & Culture roles.
• Experience in customer service or support roles.
• Strong understanding of HR processes and systems.
• Excellent communication skills in English.
• Organizational skills to manage multiple tasks.
• Attention to detail in all aspects of work.
• Problem-solving skills to address employee concerns.
• Ability to maintain discretion and confidentiality.

• Act as the first line of support for employee inquiries.
• Utilize resources to resolve queries efficiently.
• Triage employee inquiries and escalate complex matters.
• Maintain accurate records of employee interactions.
• Contribute to knowledge base content for future reference.
• Collaborate with colleagues to resolve complex queries.
• Provide support for onboarding and benefits administration.
• Monitor open queries for timely resolution.
• Deliver exceptional customer service to all employees.
• Stay up to date with company policies and procedures.