Mid-Level Travel Counselor On-site in Taguig

About the Role

We are looking for a Mid-Level Travel Counselor to join our team in Taguig, National Capital Region (NCR). In this role, you will manage travel arrangements and provide excellent customer service to our clients. This position is onsite, requiring you to work in our Taguig office. You will support clients with their travel needs, ensuring a smooth and enjoyable experience.

As a Travel Counselor, you will use your travel industry knowledge and strong communication skills to assist customers effectively. If you have a passion for travel and a knack for problem-solving, this could be the perfect opportunity for you. Explore more about our flexible job options if you're interested in future opportunities.

Responsibilities

• Manage end-to-end travel arrangements including flights, hotels, and car rentals.
• Support post-booking servicing such as changes, cancellations, and issue resolution.
• Handle multiple interactions while maintaining accuracy and efficiency.
• Use a consultative approach to understand customer needs and recommend relevant travel options.
• Communicate travel products, policies, and benefits clearly to clients.
• Navigate Sabre GDS and internal systems to deliver timely resolutions.
• Consistently meet productivity, quality, and customer satisfaction targets.

Requirements

• Minimum 3 years of travel industry experience or at least 4 years of BPO/contact center experience.
• Experience handling voice and/or digital channels in a contact center environment.
• Strong computer proficiency with travel booking systems.
• Excellent written and verbal communication skills in English.
• Knowledge of travel and global geography.
• Ability to multitask and manage time effectively.
• Willingness to work weekend and overnight shifts.

Benefits

We offer a competitive salary and benefits package, including health insurance and opportunities for career growth. Our team values work-life balance, and we encourage a supportive work environment. You will have the chance to develop your skills in the travel industry while enjoying a fulfilling career.

If you are interested in joining our team, please apply now. For more information about our company culture and values, visit our company page.

• Minimum 3 years of travel industry experience or at least 4 years of BPO/contact center experience.
• Experience handling voice and/or digital channels in a contact center environment.
• Strong computer proficiency with travel booking systems.
• Excellent written and verbal communication skills in English.
• Knowledge of travel and global geography.
• Ability to multitask and manage time effectively.
• Willingness to work weekend and overnight shifts.

• Manage end-to-end travel arrangements including flights, hotels, and car rentals.
• Support post-booking servicing such as changes, cancellations, and issue resolution.
• Handle multiple interactions while maintaining accuracy and efficiency.
• Use a consultative approach to understand customer needs and recommend relevant travel options.
• Communicate travel products, policies, and benefits clearly to clients.
• Navigate Sabre GDS and internal systems to deliver timely resolutions.
• Consistently meet productivity, quality, and customer satisfaction targets.