Mid-Level Travel Counselor - On-site in Taguig

About the Role

We are seeking a Mid-Level Travel Counselor to join our team in Taguig, National Capital Region. This role is crucial for delivering exceptional travel experiences to our clients. As a Travel Counselor, you will manage travel arrangements and provide support throughout the booking process. Your expertise will help clients navigate their travel needs effectively.

This position requires a strong background in the travel industry or contact center experience. You will work on-site, engaging directly with clients to ensure their travel plans are seamless. If you are passionate about travel and customer service, this could be the perfect opportunity for you.

Responsibilities

• Manage end-to-end travel arrangements including flights, hotels, and car rentals.
• Support post-booking servicing such as changes, cancellations, and issue resolution.
• Handle multiple interactions while maintaining accuracy and efficiency.
• Use a consultative approach to understand customer needs and recommend relevant travel options.
• Communicate travel products, policies, and benefits clearly to clients.
• Navigate Sabre GDS and internal systems to deliver timely resolutions.
• Consistently meet productivity, quality, and customer satisfaction targets.

Requirements

• Strong computer proficiency with the ability to navigate multiple systems simultaneously.
• Minimum 3 years of travel industry experience or at least 4 years of BPO/contact center experience.
• Experience handling voice and/or digital channels in a contact center environment.
• Strong written and verbal communication skills.
• Good knowledge of travel and global geography.
• Strong multitasking and time management skills.
• Willingness to work weekend and overnight shifts.

Benefits

We offer a competitive salary and a supportive work environment. Enjoy work-life balance with weekends off. You will have opportunities for professional growth and development. Our team values collaboration and encourages continuous learning. Additionally, we provide health maintenance organization (HMO) benefits to support your well-being.

If you are interested in exploring more opportunities, check our remote job listings or learn about our salary ranges.

• Strong computer proficiency with the ability to navigate multiple systems simultaneously.
• Minimum 3 years of travel industry experience or at least 4 years of BPO/contact center experience.
• Experience handling voice and/or digital channels in a contact center environment.
• Strong written and verbal communication skills.
• Good knowledge of travel and global geography.
• Strong multitasking and time management skills.
• Willingness to work weekend and overnight shifts.

• Manage end-to-end travel arrangements including flights, hotels, and car rentals.
• Support post-booking servicing such as changes, cancellations, and issue resolution.
• Handle multiple interactions while maintaining accuracy and efficiency.
• Use a consultative approach to understand customer needs and recommend relevant travel options.
• Communicate travel products, policies, and benefits clearly to clients.
• Navigate Sabre GDS and internal systems to deliver timely resolutions.
• Consistently meet productivity, quality, and customer satisfaction targets.