On-site Front Office Supervisor

About the Role

We are seeking a dedicated Front Office Supervisor to join our team in Metro Manila. This role is essential in ensuring that our front desk operations run smoothly and efficiently. You will lead a team that provides exceptional guest service and maintains high hospitality standards. If you are passionate about guest experiences and have a knack for team leadership, this position is perfect for you.

Responsibilities

• Oversee daily front desk operations to ensure smooth service delivery.
• Ensure guest service standards are consistently met and exceeded.
• Supervise front office colleagues, providing guidance and support.
• Coordinate guest services to enhance overall guest satisfaction.
• Maintain compliance with hotel standards and policies for quality service.

Requirements

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum of 2 years of front office experience in luxury hotels.
• At least 1 year in a supervisory role is an advantage.
• Strong leadership and team development skills to foster positivity.
• Excellent communication and interpersonal abilities for guest interaction.

Benefits

We offer a competitive salary and a supportive work environment. You will have opportunities for professional growth and development. Enjoy a work-life balance with weekends off and a focus on employee well-being. Additionally, we provide health maintenance organization (HMO) benefits to ensure you and your family are well taken care of. For more details on our company culture and values, visit our company page.

If you are interested in this opportunity, please check our job listings for more details and to apply.

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 2 years of front office experience in luxury hotels.
• At least 1 year in a supervisory role is an advantage.
• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.

• Oversee daily front desk operations to ensure smooth service delivery.
• Ensure guest service standards are consistently met and exceeded.
• Supervise front office colleagues, providing guidance and support.
• Coordinate guest services to enhance overall guest satisfaction.
• Maintain compliance with hotel standards and policies for quality service.