On-site Retail Specialist in UAE

Abu Dhabi Emirate, Abu DhabiFull-timeabout 3 hours ago
Marketing & Sales

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Job Description

About the Role

As an On-site Retail Specialist in the UAE, you will play a vital role in enhancing the customer experience at our retail locations. Your primary focus will be to provide exceptional service to Apple customers while staying informed about the latest Apple products and services. This position requires a commitment to teamwork and a strong desire to learn and grow in a dynamic, busy environment where customer interactions are frequent and varied. You will also contribute to creating an inclusive atmosphere that welcomes all customers.

Responsibilities

  • Deliver excellent service to Apple customers by addressing their needs and inquiries.
  • Stay updated on Apple’s products and services to provide accurate information.
  • Support peers by sharing knowledge and best practices to enhance team performance.
  • Maintain accuracy in transactions and follow established guidelines.
  • Contribute to an inclusive environment by respecting diverse perspectives.

Requirements

  • Availability to work based on business needs, including nights and weekends.
  • Strong customer service skills to engage effectively with customers.
  • Knowledge of Apple products to assist customers with their inquiries.
  • Ability to work in a dynamic, busy environment while maintaining quality service.
  • Teamwork skills to collaborate effectively with colleagues.
  • Curiosity and willingness to learn about new products and technologies.

Benefits

Joining our team as a Retail Specialist offers numerous benefits. You will gain valuable experience in customer service and product knowledge, which can enhance your career opportunities. Additionally, you will work in a supportive environment that values teamwork and inclusivity. For more information about our company culture and other job opportunities, visit our careers page. We also offer competitive salaries and growth opportunities within the organization.

For those interested in understanding salary ranges for similar roles, check our salary guide. We are committed to providing a workplace that respects and values diversity.

Requirements

  • Availability to work based on business needs, including nights and weekends.
  • Strong customer service skills to engage effectively with customers.
  • Knowledge of Apple products to assist customers with their inquiries.
  • Ability to work in a dynamic, busy environment while maintaining quality service.
  • Teamwork skills to collaborate effectively with colleagues.
  • Curiosity and willingness to learn about new products and technologies.

Responsibilities

  • Deliver excellent service to Apple customers by addressing their needs and inquiries.
  • Stay updated on Apple’s products and services to provide accurate information.
  • Support peers by sharing knowledge and best practices to enhance team performance.
  • Maintain accuracy in transactions and follow established guidelines.
  • Contribute to an inclusive environment by respecting diverse perspectives.

Statutory benefits (UAE)

  • Wage Protection System (WPS)

    Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).

  • End-of-Service Gratuity (EOSB)

    21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.

  • Annual leave

    Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).

  • Sick leave

    Up to 90 days per year on a structured paid/unpaid schedule once probation completes.

  • Health insurance

    Mandatory employer-provided coverage in Dubai and Abu Dhabi.

Frequently asked questions

Where is this role based?

Based in Abu Dhabi Emirate, Abu Dhabi.

How do I apply?

Apply via the employer's career site (link on this page).

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