On-site Safety Investigations Team Lead in Taguig
Job Description
About the Role
We are seeking a Safety Investigations Team Lead to join our team in Taguig, National Capital Region (NCR). This is an onsite position where you will lead a team of Community Operations Specialists. Your role will focus on enhancing safety protocols and ensuring a high-quality customer experience. You will develop training programs and manage performance metrics. If you are passionate about safety and team development, this role is for you.
Responsibilities
- Lead and develop a team of 10-15 Community Operations Specialists to ensure effective operations.
- Manage SLA metrics and quality standards to enhance customer satisfaction.
- Develop and implement QA and training programs to improve team performance.
- Analyze team performance and provide constructive feedback for continuous improvement.
- Execute ad-hoc projects and share insights to drive operational efficiency.
Requirements
- Minimum 1 year of experience in team handling.
- Strong verbal and written communication skills in English.
- Understanding of customer support workflows and quality frameworks.
- Familiarity with case management systems.
- Willingness to work in a 24x7 support environment.
Benefits
We offer a competitive salary and a supportive work environment. You will have opportunities for professional growth and development. Enjoy a work-life balance with weekends off and a clear path for advancement. We also provide health maintenance organization (HMO) benefits to ensure your well-being. Join us and be part of a team that values safety and quality.
For more opportunities, check our remote job listings or explore salary insights for various roles.
Requirements
- Minimum 1 year of experience in team handling.
- Strong verbal and written communication skills in English.
- Understanding of customer support workflows and quality frameworks.
- Familiarity with case management systems.
- Willingness to work in a 24x7 support environment.
Responsibilities
- Lead and develop a team of 10-15 Community Operations Specialists to ensure effective operations.
- Manage SLA metrics and quality standards to enhance customer satisfaction.
- Develop and implement QA and training programs to improve team performance.
- Analyze team performance and provide constructive feedback for continuous improvement.
- Execute ad-hoc projects and share insights to drive operational efficiency.
Statutory benefits (Philippines)
13th-month pay
Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.
Service Incentive Leave
Five days of paid leave per year after one year of service.
Mandatory contributions
Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.
Frequently asked questions
Where is this role based?⌃
Based in Taguig, National Capital Region (NCR).
How do I apply?⌃
Apply via the employer's career site (link on this page).
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