Senior Product Strategy and Customer Management Lead - Hybrid

Makati, National Capital Region (NCR)Full-time2 days ago
Customer Service

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Job Description

About the Role

We are seeking a Senior Product Strategy and Customer Management Lead to join our team in Makati, National Capital Region (NCR). This is a hybrid role that allows for a mix of in-office and remote work. The ideal candidate will have a strong background in product strategy and customer lifecycle management, with at least 8 years of experience in the insurance or bancassurance sectors. This role is crucial for driving our product initiatives and enhancing customer engagement.

Responsibilities

  • Drive product strategy to meet sales targets and boost revenue.
  • Lead development and execution of strategies for customer acquisition.
  • Conduct market analysis to identify new business opportunities.
  • Collaborate with internal teams to implement product enhancements.
  • Manage relationships with bank partners to support sales growth.

Requirements

  • Bachelor’s degree in Business, Marketing, Finance, Economics, or a related field.
  • Minimum of 8 years of experience in insurance, bancassurance, or product management.
  • Proven track record in product strategy and customer lifecycle marketing.
  • Strong analytical skills with a focus on data-driven decisions.

Benefits

We offer a competitive salary and a flexible work environment that promotes work-life balance. Employees enjoy health maintenance organization (HMO) benefits, opportunities for professional growth, and a supportive team culture. Join us to make a significant impact in the insurance industry while enjoying the benefits of a hybrid work model.

For more opportunities, check out our remote job openings and salary insights.

Requirements

  • Bachelor’s degree in a relevant field.
  • 8+ years in insurance or product management.
  • Experience in customer lifecycle marketing.
  • Strong analytical and data skills.

Responsibilities

  • Drive product strategy to meet sales targets.
  • Lead development and execution of strategies for customer acquisition.
  • Conduct market analysis to identify new business opportunities.
  • Collaborate with internal teams to implement product enhancements.
  • Manage relationships with bank partners to support sales growth.

Statutory benefits (Philippines)

  • 13th-month pay

    Mandatory under PD 851: equivalent to one month's basic salary, paid no later than 24 December each year.

  • Service Incentive Leave

    Five days of paid leave per year after one year of service.

  • Mandatory contributions

    Employer must contribute to SSS, PhilHealth, and Pag-IBIG on the employee's behalf.

Frequently asked questions

Where is this role based?

Based in Makati, National Capital Region (NCR).

How do I apply?

Apply via the employer's career site (link on this page).

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