Job Title: Client Account Manager
Location: Ondo
Job Type: Full-time
About the Role
- We are looking for a Client Account Manager to manage and grow relationships with our existing clients across Enugu, driving retention, renewals, and revenue expansion across an assigned portfolio of accounts.
- This role owns a defined set of client accounts, is responsible for keeping those clients engaged and renewing, and works to grow revenue from within the portfolio through cross-selling and upselling.
- It is a strong fit for someone target-driven, relationship-focused, and comfortable owning commercial outcomes on a portfolio of accounts.
Responsibilities
- Manage and grow a portfolio of existing client accounts across Enugu
- Drive client retention and ensure timely contract renewals across the assigned portfolio
- Identify and execute cross-selling and upselling opportunities to grow revenue from existing accounts
- Maintain regular, proactive engagement with clients through calls, visits, and follow-ups
- Track account activity, renewals, and opportunities using CRM or other digital tools
- Meet or exceed assigned revenue and retention targets
- Address client concerns promptly and escalate product or service issues appropriately
- Maintain accurate, up-to-date records of client interactions and account status
- Collaborate with internal teams to ensure client needs are understood and met
Qualifications & Experience
- A Bachelor's Degree in any discipline
- 2 to 4 years of relevant experience in Client Account Management, Relationship Management, Customer Success, or Sales
- Familiarity with CRM tools
- Based in Enugu or its environs.
You Should Apply If:
- You have 2 to 4 years of relevant experience in Client Account Management, Relationship Management, Customer Success, or Sales
- You have strong relationship management and communication skills
- You have experience in customer retention and renewals
- You have a proven ability to grow existing revenue through cross-selling and upselling
- You have strong customer engagement, follow-up, and client account management skills
- You have good computer literacy and are familiar with CRM or other digital tools
- You have a target-driven mindset and the ability to manage and grow assigned accounts
- You are based in Enugu or its environs.
Application Closing Date
Not Specified.
Interested and qualified candidates should send their CV and Cover Letter to: careers@lawpavilion.com using the Job Title as the subject of the email.
