Location: Marina, Lagos
Employment Type: Full-time
Industry: Commercial Banking
Job Summary
- Catilas Resources Limited, on behalf of our client, a leading commercial bank in Nigeria, is seeking a customer-focused and target-driven Contact Centre Agent to provide prompt and professional support across multiple customer service channels.
Key Responsibilities
- Handle inbound customer enquiries, complaints, requests, and transaction-related issues via phone, email, chat, and other approved channels.
- Make outbound calls for customer follow-ups, service recovery, surveys, product promotion, and other engagement activities.
- Provide accurate information and basic support on the Bank’s products, services, and digital channels.
- Document customer interactions, complaints, and resolutions accurately on the CRM system.
- Identify and escalate complex or unresolved issues to the appropriate teams for timely resolution.
- Promote and cross-sell relevant banking products and services to customers.
- Maintain high service standards while adhering to the Bank’s policies, data protection, KYC, and regulatory requirements.
- Gather customer feedback and contribute to improving customer experience.
Requirements
- HND/Bachelor’s Degree in any discipline with a minimum of Lower Credit/Second Class Lower.
- Previous experience in a contact centre, customer service, banking, or related role is an advantage.
- Excellent verbal and written communication skills with strong active-listening ability.
- Customer-focused, adaptable, and able to handle multiple interactions effectively.
- Proficiency in CRM systems and digital communication channels is an advantage.
- Ability to work in a target-driven, fast-paced environment.
- NYSC completion/exemption certificate, compulsory
- Age limit is 29 years or below
Salary and Benefits
- N200,000 / Monthly
- HMO, 13th Month and Leave allowance
Application Closing Date
18th September, 2026.
Interested and qualifie candidates should send their CV to: fazeez@catilas.com using the Job Title and preferred location as the subject of the email.
