Customer Service Representative at Onyibiz Consult at Onyibiz Con

About the role

Full description from the employer source. Apply via the official link when ready.

Join Onyibiz Consult as a Customer Service Representative in Maryland, Lagos, where you will play a vital role in delivering exceptional customer experiences. Onyibiz Consult & Insight is a Lagos business firm offering expertise in consulting and strategic marketing to help clients achieve operational success. As a Customer Service Representative, you will handle significant volumes of incoming calls, generate sales leads, and evaluate customers' needs to ensure high satisfaction levels. Your daily tasks include nurturing lasting customer relationships through clear communication, providing accurate information using appropriate tools, and consistently meeting sales and call handling targets.

Resolving complaints promptly and following up to guarantee customer contentment will also be key aspects of this role. Ideal candidates bring a high school diploma or OND, proven experience in customer support or client service roles, and a strong track record of exceeding performance targets. You will need excellent phone handling and active listening skills, familiarity with CRM platforms, and the ability to communicate effectively while managing multiple priorities in a fast-paced environment. This full-time position demands a customer-focused mindset and adaptability to diverse client interactions. In Lagos’ dynamic business landscape, strong customer service is crucial for maintaining competitive advantage and fostering client loyalty, especially within consulting and marketing sectors. Maryland is a prominent commercial area offering access to a broad client base eager for quality service. The role offers a monthly salary range of ₦100,000 to ₦150,000. Successful candidates can expect growth opportunities in client relations and business development within vibrant consulting firms in Lagos and beyond. To stand out, emphasize your CRM experience and specific achievements in customer satisfaction or sales targets on your CV. Quantify your impact with examples of how you resolved issues or improved client retention. Providing references who can attest to your communication skills will strengthen your application. Apply promptly to join Onyibiz Consult as a Customer Service Representative in Maryland, Lagos, and contribute to a forward-thinking consulting team.

Requirements

Hold a high school diploma or an OND
Demonstrate proven experience in customer support or client service
Exceed sales or service quotas consistently
Exhibit strong phone handling and active listening skills
Be familiar with CRM systems and customer service practices

Responsibilities

Manage high volumes of incoming customer calls efficiently
Generate and qualify sales leads to support business growth
Assess and understand customer needs to enhance satisfaction
Build and maintain trust through proactive communication
Provide accurate and complete information using appropriate tools
Meet individual and team sales and call handling targets
Resolve customer complaints promptly and follow up for resolution
Document customer interactions and process account information
Adhere to communication policies and procedures

Key skills

customer supportclient serviceCRM systemssales lead generationcall handlingcommunication skillsactive listeningtime management

Benefits

Salary between ₦100,000 and ₦150,000 per month

About Onyibiz Consult

About the Company

Onyibiz Consult

Onyibiz Consult & Insight is a Lagos-based firm specializing in business consulting, project management, and marketing services aimed at enhancing organizational growth and operational success.

Business Consulting

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FAQs

What qualifications are required for the Customer Service Representative role at Onyibiz Consult in Lagos?

Candidates should have a high school diploma or an OND and proven experience in customer support or client service roles to qualify.

Is prior experience necessary for the Customer Service Representative position?

Yes, the role requires candidates with proven customer service experience and a track record of exceeding service or sales targets.

Is this Customer Service Representative job at Onyibiz Consult remote or onsite?

This is a full-time onsite role based in Maryland, Lagos, requiring candidates to work from the company location.

What is the salary range for the Customer Service Representative position at Onyibiz Consult?

The monthly salary for this role ranges from ₦100,000 to ₦150,000.

Are there any specified application deadlines for this Customer Service Representative job?

The job listing does not specify an application closing date, so candidates should apply as soon as possible.