Job Title: Data Entry Officer
Location: Alimoso and Ojo - Lagos
Reports To: Lead, Onboarding
Work Mode: Outsourced Hybrid Mode
Job Purpose
- The Data Entry Specialist ensures that customer accounts, product catalogues, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform.
- Working closely with Onboarding Specialists and Account Managers, you keep data clean and ready from day one, enabling fast go-lives, reliable reporting, and a smooth experience for every retail customer.
- Success is measured by accuracy rates, turnaround time, and your contribution to a scalable, error-free operational foundation.
Key Responsibilities
Data Entry & Record Management:
- Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
- Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
- Ensure all records adhere to Moniebook's data standards and naming conventions.
Onboarding Data Support:
- Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
- Review merchant-submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
- Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.
Data Validation & Quality Assurance:
- Conduct checks to identify and correct errors, duplicates, or outdated records.
- Cross-reference data across spreadsheets, CRM, and POS backend to ensure consistency.
- Flag and document data anomalies, routing them to the appropriate team for resolution.
Process & Documentation:
- Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
- Document common errors and resolutions to build a shared knowledge base and reduce repeat mistakes.
- Identify recurring workflow bottlenecks and recommend improvements to the Operations lead.
Cross-Functional Collaboration:
- Fulfil ad-hoc data requests from Onboarding Specialists, Account Managers, and Support teams within SLA windows.
- Coordinate with internal teams to gather missing customer data without delaying onboarding timelines.
Qualifications
- 1-3 years in data entry, data operations, or a similar role — preferably in SaaS, retail tech, or fintech.
- Exceptional attention to detail with a track record of high accuracy across large data volumes.
- Proficiency in Excel or Google Sheets (data cleaning, VLOOKUP/XLOOKUP, basic formulas).
- Familiarity with CRM platforms or POS/back-office SaaS tools.
- Strong organisational skills with the ability to manage multiple projects simultaneously.
Preferred:
- Experience with bulk CSV imports, data migration, or catalogue management in a SaaS context.
- Exposure to retail operations, inventory systems, or point-of-sale platforms.
- Experience supporting an onboarding, implementation, or customer success team.
- The candidate should be based in Alimosho and Ojo. Please indicate your preferred location.
About You:
- You're obsessively detail-orientated and take genuine pride in clean, accurate data.
- You're process-driven but proactive; you follow workflows and flag problems before they escalate.
- You're a team player who understands that your work sits at the heart of the customer journey.
- You're calm under pressure and can handle high volumes without cutting corners.
- You're tech-savvy and always looking for smarter, faster ways to work.
What Success Looks Like
- 99%+ data entry accuracy across merchant account builds and catalogue uploads.
- Zero go-live delays attributable to data readiness.
- All ad-hoc data requests fulfilled within defined SLA windows
- Open task backlog kept below 5% at any given time.
- Achieve >4.5+ average rating score from Onboarding Specialists and Account Managers on data quality and turnaround.
What We Can Offer You
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all voices are heard, and we look out for one another. Above all, we are human.
- Learning: We have a learning- and development-focused environment with an emphasis on knowledge sharing and training.
- Compensation: You’ll receive an attractive salary, pension, health insurance, and an annual bonus, plus other benefits.
Application Closing Date
Not Specified.
Interested and qualified candidates should:
Click here to apply online
What to expect in the hiring process
- A preliminary phone call with the recruiter.
- An interview with the hiring team.
- An interview with a member of our executive team.