Desktop Technician Level II at Brilliant Computers | Handmework

Overview

Full description from the employer source. Apply via the official link when ready.

At Brilliant Computers, we prioritize data security, sustainability, and cost-effective scalability, enabling you to focus on growth while we handle your IT needs. Whether it’s streamlining operations, enhancing cybersecurity, or driving digital transformation, we are your trusted partner for success.

Our comprehensive suite of services includes IT Infrastructure Managed Services, IT Asset Disposal (ITAD), Warehousing and Logistics-as-a-Service across 54 African countries, Procurement Services, Wireless Services, Cybersecurity Solutions, Software Development and Management, and industry-leading Trainings & Certifications.

We are recruiting to fill the position below:

Job Title: Desktop Technician Level II

Location: Lagos

Job Description

Installs, configures, troubleshoots, and maintains desktop and workstation equipment and software including telephones (std & VOIP), desktop/laptop computers (WIN7, WIN10, MAC OS), and printers.
Handles equipment moves with little or no supervision.
Able to identify, analyze and resolve basic troubleshooting items but defers to supervisor or Level 1 tech for more complex hardware issues.
Able to answer basic user questions about equipment features.
Has basic knowledge of the organization's equipment and associated software and services.
Works on projects/matters of limited complexity in a support role. Work is closely managed.
Possess manufacturer certifications and is certified to perform in warranty repairs and order parts.

Requirements

2–5 years experience in network support or a similar role.
Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP.
Experience with Cisco or similar networking equipment.
Familiarity with network monitoring tools and ticketing systems.
Strong troubleshooting and problem-solving skills.
Relevant certifications such as CCNA or CompTIA Network+ are an advantage.
Basic understanding of Windows server environments and Active Directory is an advantage.

Engineer pre-requisites/Tools needed
The engineer will need:

A laptop running Microsoft Operating system (minimum Windows 11 but subject to change
Console Cable
A terminal emulator program. (recommended ones are Putty or TeraTerm or Poderosa)
Serial Port (either built-in to the laptop or USB adapter)
Networking support knowledge obtained in the field and appropriate OEM device specific training and certification needed to work on the OEM products.
Teams or Webex applications for connection with Customer network NOC if required
Engineering tool kit.

Application Closing Date
Not Specified.

Interested and qualified candidates should:
Click here to apply online

Responsibilities

Install, configure, troubleshoot, and maintain desktop and workstation equipment
Handle equipment moves with little or no supervision
Identify, analyze and resolve basic troubleshooting items, deferring complex iss
Answer basic user questions about equipment features
Work on projects/matters of limited complexity in a support role under close man

Requirements

2–5 years experience in network support or similar role
Understanding of TCP/IP, VLANs, routing, switching, DNS, and DHCP
Experience with Cisco or similar networking equipment
Familiarity with network monitoring tools and ticketing systems
Strong troubleshooting and problem-solving skills
Relevant certifications such as CCNA or CompTIA Network+ are an advantage
Basic understanding of Windows server environments and Active Directory is an ad

Key skills

TCP/IPVLANsroutingswitchingDNSDHCPnetwork monitoring toolsticketing systemstroubleshootingproblem-solving

Desktop Technician Level II

Overview

Responsibilities

Requirements

Key skills

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