Job Title: Front Desk Officer
Location: Lagos
Industry: Hospitality
Job Description
- We are seeking a professional, courteous and customer-focused Front Desk Officer to join our team.
- The Front Desk Officer will serve as the first point of contact for our guests, providing excellent customer service while efficiently managing check-ins, check-outs, reservations, enquiries, payments and guest requests.
Key Responsibilities
- Welcome and attend to guests professionally and courteously.
- Manage guest check-in and check-out processes.
- Handle reservations, enquiries, telephone calls and guest requests.
- Provide accurate information about hotel facilities and services.
- Process guest payments and maintain accurate records.
- Handle guest complaints and escalate issues when necessary.
- Coordinate with Housekeeping, Maintenance, Food & Beverage and other departments.
- Maintain accurate guest records and front desk reports.
- Ensure the reception area remains clean, organised and welcoming.
- Maintain confidentiality and comply with hotel policies and procedures.
Requirements
- Minimum of OND, HND or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, Customer Service or a related field.
- Previous experience in a hotel, hospitality or customer service role is an advantage.
- Excellent communication and interpersonal skills.
- Strong customer-service orientation.
- Good computer and administrative skills.
- Ability to work under pressure and handle multiple tasks.
- Professional appearance, positive attitude and excellent work ethic.
- Willingness to work shifts, weekends and public holidays.
Application Closing Date
Not Specified.
Interested and qualified candidates should:
Click here to apply online
