Job Summary
- The Front Desk / Reception Officer serves as the first point of contact for guests, visitors, and clients at a Hospitality Business.
- This role is responsible for creating a warm, professional, and luxury guest experience while ensuring the smooth coordination of front office operations and guest communication.
- The successful candidate will manage guest check-ins and check-outs, reservations, inquiries, bookings, calls, emails, and day-to-day front desk activities while maintaining a high level of professionalism and customer service.
- The Front Desk Officer will also coordinate with housekeeping, maintenance, kitchen staff, and operations management to ensure apartments are guest-ready and all guest requests are handled efficiently.
- This role requires a highly presentable, eloquent, organised, and service-oriented individual who can multitask effectively, maintain composure under pressure, and represent the brand professionally at all times.
Key Responsibilities
Guest Relations and Customer Service:
- Welcome and attend to guests and visitors professionally.
- Handle guest check-in and check-out processes efficiently.
- Respond to guest inquiries, reservations, and requests promptly.
- Provide accurate information regarding apartment availability, services, and facilities.
- Ensure guests receive exceptional hospitality and customer service at all times.
- Handle complaints and escalate issues appropriately when necessary.
Front Desk Administration:
- Manage incoming calls, emails, WhatsApp messages, and guest correspondence.
- Maintain accurate booking schedules and guest records.
- Process payments, invoices, and related documentation where required.
- Coordinate room allocations and occupancy schedules.
- Ensure the reception and waiting areas remain neat and presentable.
- Maintain confidentiality of guest and company information.
Operational Coordination:
- Liaise with housekeeping regarding room readiness and cleaning schedules.
- Coordinate with maintenance teams on facility-related concerns.
- Communicate operational updates to management and relevant departments.
- Support daily operational activities and administrative tasks.
Performance Expectations:
- Professional handling of guests and visitors.
- Accurate management of reservations and guest information.
- Timely response to inquiries and guest concerns.
- Smooth coordination with operational departments.
- Maintenance of luxury hospitality standards at the front desk.
Qualifications and Experience
- OND / HND / Bachelor’s Degree in Business Administration, Hospitality Management, or related field preferred.
- Minimum of 2 years’ experience in front desk, customer service, hospitality, or administrative roles.
- Strong knowledge of Microsoft Office applications and digital communication tools.
- Excellent spoken and written English communication skills.
Candidate Requirements:
- Male or Female.
- Must be highly presentable and well-groomed.
- Strong communication and interpersonal skills.
- Must possess confidence, composure, and professionalism.
Key Skills and Attributes:
- Eloquence and strong communication ability.
- Customer-service orientation.
- Professional appearance and conduct.
- Strong organisational and multitasking skills.
- Attention to detail and accuracy.
- Ability to work under pressure.
- Strong interpersonal skills and emotional intelligence.
Working Conditions:
- Full-time role based in Maitama, Abuja.
- Working hours are 8:30 AM – 6:00 PM.
- Shift flexibility may occasionally be required.
- Fast-paced hospitality environment requiring professionalism and responsiveness.
Application Closing Date
10th August, 2026.
Interested and qualified candidates should send their Resume to: ryanrensan@gmail.com using the Job Title as the subject of the email.