Front Desk Officer

Unlike many traditional hotels near Lagos airport, Teestone Hotel & Apartments provides guests with a quieter and more relaxing setting away from the heavy airport traffic while still maintaining quick and easy access to the airport and major commercial areas of Ikeja.

Our thoughtfully designed rooms, rooftop bar, suspended swimming pool, and personalized guest experience make Teestone one of the most comfortable places to stay for visitors looking for quality accommodation in Ikeja.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Ojodu Berger, Lagos
Employment Type: Full-time
Reports To:Front Office Supervisor / Hotel Manager

Job Summary

• The Front Desk Officer is responsible for providing excellent customer service to guests by managing check-ins and check-outs, handling reservations, responding to inquiries, and ensuring a smooth and welcoming guest experience.
• The role serves as the first point of contact for guests and represents the hotel's professional image.

Key Responsibilities

• Welcome guests warmly and provide exceptional customer service.
• Perform guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Answer phone calls, emails, and guest inquiries promptly and professionally.
• Provide information about hotel services, facilities, and local attractions.
• Handle guest requests, complaints, and concerns, escalating issues when necessary.
• Maintain accurate guest records and update reservation systems.
• Process payments, issue receipts, and reconcile daily transactions.
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs.
• Ensure the reception area is clean, organized, and presentable at all times.
• Monitor room availability and occupancy status.
• Follow hotel policies, procedures, and security standards.

Requirements and Qualifications

• Minimum of HND, or Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• Previous experience in a front desk, receptionist, or customer service role is an advantage.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and hotel management software.
• Good organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work flexible shifts, including weekends and public holidays.
• Strong problem-solving and conflict-resolution skills.

Application Closing Date
10th October , 2026.

Interested and qualified candidates should submit their CV and other relevant credentials to: teestonejobs@gmail.com using the Job Title as the subject the mail.