As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
Job Title: POS Recovery Manager
Department: POS Channel
Reports to: VP, POS Channel
About this role:
This role owns the end-to-end recovery of non-performing POS terminal assets — from the moment a terminal is flagged as at risk through to physical retrieval, financial settlement, and post-write-off recovery.
Responsibilities
- Recovery Strategy Governance
- Own the terminal recovery lifecycle that defines escalation speed and settlement windows based on terminal age, transaction history, and recovery economics.
- Ensure every terminal that enters recovery mode is assigned, tracked, escalated on schedule, and settled within its gate deadline — recovery, write-off, paid write-off, or insurance claim.
- Design and continuously refine the recovery strategy, covering device collection, swap logistics, sales agent coordination, external agency management, and the efficient flow of assets back to custody.
- Field Team Leadership
- Lead, manage, and hold accountable a distributed field recovery team across multiple regions.
- Instill a culture of operational discipline, accountability, and ethical conduct. Recovery work involves sensitive situations (confronting custodians about lost assets, handling disputes, managing bounty payments); the team must operate with integrity.
- Develop comprehensive standard operating procedures for every recovery scenario: BRM-led recovery, external agency coordination, business takeover, faulty terminal collection, voluntary write-off processing, dispute handling, revive processing.
- Build training programmes for recovery agents covering: terminal identification, check-in procedures, evidence collection for disputes, GPS and field management tools, escalation protocols.
- KPI Management and Recovery Economics
- Define and track recovery KPIs: recovery rate (pre-write-off), BRM recovery rate, external recovery rate, average days to recovery, cost per recovery, revive rate (post-write-off), bounty efficiency (bounty spend vs recovery value recovered).
- Own the recovery economics: ensure total bounty spend plus logistics cost is always less than the recovery value of the terminals retrieved. The programme must be self-funding — recovery must generate more value than it costs.
- Report monthly on: terminals entering recovery mode, terminals recovered, terminals written off, terminals revived, net financial impact, bounty spend, external agency spend, dispute volumes and outcomes.
Experience & Background
- Minimum 7 years of progressive experience managing large-scale field operations, logistics, asset recovery, or after-sales service, with at least 3 years in a senior leadership role.
- Experience managing distributed field teams across multiple regions in Nigeria — you understand the infrastructure, the logistics constraints, and the human dynamics of field recovery operations.
- Experience managing third-party service providers, contractors, or agency networks with performance-based contracts.
- Direct experience in the Nigerian market with its specific logistical, regulatory, and operational realities.
- Preferred: Experience from fintech, telecoms, e-commerce logistics, or any high-volume distributed asset management environment.
- Preferred: Experience managing asset recovery at scale (thousands of units per month, not dozens).
Skills & Competencies
- Proven ability to design and implement structured operational processes (SOPs, escalation frameworks, settlement procedures) from scratch or through a major restructure.
- Strong analytical capability — you use data to drive decisions, track performance, calculate ROI on recovery spend.
- Financial discipline & budget management — experience managing a budget or cost centre, understanding unit economics, and demonstrating net positive recovery value.
- Technical & Systems acumen — experience with product management/development lifecycles (writing briefs, working with engineers), GPS tracking, CRM, field management tools, or route optimisation platforms.
- Regulatory & Compliance understanding — familiarity with insurance claim processes, write-off accounting, or asset disposal regulations in Nigeria.
What Success Looks Like in This Role
- Terminal recovery lifecycle is tightly governed, ensuring swift escalation and settlement within established gate deadlines.
- Field recovery operations maintain high ethical standards and operational discipline across all regions.
- Recovery program operates as a self-funding unit where total recovery value generated consistently exceeds total bounty and logistics expenditure.
- Robust systems, SOPs, and field management tools are seamlessly integrated into daily team operations.
- Transparent monthly reporting clearly demonstrates positive net financial impact and high recovery/revive rates.
Why Join Us?
- Competitive compensation, benefits, and career growth opportunities.
- Support for professional development and a dynamic culture driving financial inclusion across Africa.
