Hotel Receptionist

We are recruiting to fill the position below:

Job Title: Hotel Receptionist

Location: Sabo Yaba, Lagos
Employment Type: Full-time

Job Summary

• The Hotel Receptionist is the first point of contact for guests, responsible for delivering exceptional service to ensure a positive and memorable stay.
• This role involves managing reservations, handling guest check-ins and check-outs, processing payments, and providing concierge services.
• A professional demeanor, excellent communication, and attention to detail are critical for maintaining guest satisfaction and upholding the hotel’s standards of excellence.

Primary Responsibilities
Guest Check-In and Check-Out:

• Welcome guests warmly and handle the check-in/check-out process efficiently.
• Verify guest identity, process payments, and issue room keys.

Reservations Management:

• Manage phone, email, and online reservations, ensuring accurate record-keeping.
• Coordinate with the reservation team to optimize room occupancy.

Guest Services and Information:

• Provide guests with information about hotel services, local attractions, and transportation.
• Respond promptly to guest inquiries and resolve complaints or escalate issues as needed.

Front Desk Operations:

• Maintain an organized and professional reception area.
• Keep accurate records of room availability, bookings, and payments.
• Balance cash registers and report daily financial transactions.

Communication and Coordination:

• Liaise with housekeeping, maintenance, and other departments to meet guest needs.
• Notify relevant staff of guest arrivals, departures, and special requests.

Security and Safety:

• Monitor guest access and ensure compliance with hotel policies.
• Report any suspicious activities or security issues to management.

Administrative Duties:

• Handle correspondence, emails, and calls professionally.
• Maintain guest records and ensure data privacy according to hotel standards.

Requirements

• Courses / Qualification: OND / HND / B.Sc Degree
• Relevant Experience: 1 - 5 years experience in a similar role
• Required Age: 20-35years

Special Skills & Key Behavioural Competencies:

• Excellent customer service and communication skills.
• Proficiency in hotel management software and basic computer skills.
• Strong organizational skills and attention to detail.
• Ability to work under pressure in a fast-paced environment.
• Professional appearance and a friendly demeanour.
• Problem-solving skills and the ability to handle conflict diplomatically
• Must be resident in City of interest.

Application Closing Date
14th October, 2026.

Interested and qualified candidates should send their CV to: admin@captainresidency.com using the job title as the subject of the mail.