Job Title: Hotel Receptionist
Location: Epe, Lagos
Role Summary
- A Hotel Receptionist is responsible for welcoming guests, managing reservations, handling check-ins and check-outs, providing information, and ensuring guests receive professional and courteous service throughout their stay.
Key Duties and Responsibilities
- Guest Reception: Welcome guests warmly and professionally upon arrival.
- Check-in and Check-out: Register arriving guests, assign rooms according to approved procedures, and process departures efficiently.
- Reservation Management: Receive and manage room bookings through phone calls, walk-ins, emails, and online platforms.
- Guest Information: Provide accurate information about room rates, hotel facilities, services, policies, and available amenities.
- Telephone Handling: Answer calls promptly, respond to enquiries, and direct calls to the appropriate departments.
- Payment Processing: Prepare bills, receive authorised payments, issue receipts, and maintain accurate transaction records in line with hotel procedures.
- Guest Records: Maintain accurate guest registration details, reservation records, and other required documentation while protecting guest privacy.
- Room Availability: Monitor room availability and coordinate with Housekeeping to ensure rooms are ready before check-in.
- Guest Complaints: Listen to guest complaints politely, resolve routine issues, and escalate serious matters to the supervisor or Hotel Manager.
- Communication: Communicate guest requests, room changes, special requirements, and important information to relevant departments.
- Front Desk Management: Keep the reception desk clean, organised, professional, and presentable at all times.
- Guest Requests: Respond promptly to requests for wake-up calls, transport arrangements, directions, and other hotel services.
- Shift Handover: Ensure proper handover of outstanding issues, payments, reservations, and other important information to the incoming receptionist.
- Daily Reporting: Prepare shift reports and account for transactions, guest movements, and other assigned records.
- Security Awareness: Verify guest information according to hotel procedures and report suspicious activities or security concerns.
- Upselling: Promote room upgrades, food and beverage services, and other hotel facilities where appropriate.
- Policy Compliance: Follow hotel rules, standard operating procedures, and management instructions.
- Professional Conduct: Maintain good grooming, punctuality, honesty, confidentiality, and excellent customer service.
Key Performance Indicators (KPIs)
- Guest satisfaction and quality of service.
- Accuracy of reservations and guest records.
- Efficient check-in and check-out procedures.
- Accuracy of billing and payment records.
- Prompt handling of guest complaints and requests.
- Compliance with hotel policies and professional standards.
Reporting Line:
- Reports to: Front Office Supervisor, General Supervisor, or Hotel Manager.
- Works with: Housekeeping, Accounts, Security, Maintenance, Restaurant, and other hotel departments.
Salary
N70,000 monthly.
Application Closing Date
27th October, 2026.
Interested and qualified candidates should send their CV to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.
