Job Summary
- We are seeking an HR Business Partner (HRBP) to drive recruitment and performance management as core priorities, while providing broader HR support across employee relations and people operations.
- The HRBP will be primarily responsible for leading end-to-end recruitment across the business, including high-volume, multi-location hiring, and for driving SCALE's performance management processes.
- The role also supports employee relations, HR administration, and culture-building, contributing to SCALE's overall growth.
Key Responsibilities
Talent Acquisition and Workforce Planning:
- Translate expansion plans and operating targets into hiring forecasts, role profiles, staffing plans, and recruitment priorities for field and central teams.
- Own end-to-end recruitment for roles, including ABMs, TSRs, TSSs, CRLs, as well as selected commercial, risk, finance, operations and technology roles.
- Build local and digital sourcing channels, referral networks and candidate pipelines; use structured assessments to test role capability, judgment and fit.
- Partner with hiring managers on selection decisions, offers, onboarding and early retention; track time to fill, offer acceptance, hiring quality, attrition and source effectiveness.
- Coordinate hiring waves and deployment so new territories have adequate coverage, clear reporting lines, and managers equipped to support new hires.
Performance Management and Productivity:
- Partner with leaders to define measurable objectives and role scorecards linked to park coverage/ activation, collections, portfolio quality, customer service, and other applicable business outcomes.
- Run regular check-ins and formal review cycles; support consistent calibration, evidence-based feedback, recognition and fair performance decisions.
- Use people and operating data to identify productivity gaps by role, team, park and territory, and work with managers on practical improvement actions.
- Coach managers on timely feedback, performance improvement plans and follow-through, with accurate documentation and appropriate escalation.
- Monitor new-hire ramp-up, retention and output; recommend changes to hiring profiles, onboarding or team structure when results fall short.
Business Partnership and People Operations:
- Serve as the people partner to business and field leaders, advising on workforce capacity, manager capability, engagement and organizational changes.
- Coordinate role-specific onboarding and development with operational leaders, including training on products, processes, conduct and performance expectations.
- Handle employee relations matters promptly and fairly, including grievances and disciplinary processes, in line with company policy and applicable law.
- Maintain reliable employee records, reporting and HR systems; provide regular hiring, headcount, attrition and performance insights to the Head of People Operations.
- Support a culture of accountability, collaboration, continuous development and responsible treatment of employees across distributed teams.
- Contribute to employee engagement and culture-building activities.
Key Competencies & Skills
- Proven track record leading recruitment, including high-volume and multi-location hiring.
- Strong working knowledge of performance management frameworks, KPI/scorecard design, and review-cycle administration.
- Excellent stakeholder management skills, with the ability to work across cross-functional and geographically distributed teams.
- Strong communication, organizational, and data/reporting skills.
- Highly organized, adaptable, and comfortable working in a fast-paced, high-growth, target-driven environment.
- Integrity, discretion, and professionalism in handling sensitive information.
Qualifications & Experience
- Bachelor’s Degree in human resources, Business Administration, or a related field.
- 3–5 years of HR/People Operations experience, with a strong emphasis on recruitment and performance management.
- Experience with high-volume outsourcing
- Experience supporting field, frontline, or multi-location workforces is an advantage.
- Familiarity with HRIS/ATS and performance management tools.
Person Specification:
- Reports directly to the Head of People Operations, supporting both strategy execution and day-to-day HR operations.
- Proactive, structured, and results-driven, with comfort operating amid ambiguity as the business scales.
- Collaborative team player with the ability to work independently when required.
- Passionate about people, performance, and organizational success.
- Embody SCALE's values of collaboration, accountability, relentless customer service, ethics and integrity, and sustainable impact.
Application Closing Date
9th October, 2026.
Interested and qualified candidates should send their resume to: careers@renda.co using the Job Title as the subject of the email.
